1. First off, click on "settings".
2. Following that, click on "Billing & usage".
3. After that, click on "contact us".
4. After that, write a message to the Gorgias support team asking for an account cancellation.
5. Finally, click on "Send". The support team will respond to your email and help you cancel your Gorgias account.
6. Create a Supademo in seconds
This interactive demo/guided walkthrough on How to Cancel the Gorgias Account was created using Supademo.
How to Cancel the Gorgias Account : Step-by-Step Guide
Begin by navigating to your account’s main dashboard, then locate and open the "Settings" menu where you can manage your preferences and configurations.
Next, within the settings area, find and select the "Billing & usage" section. This page provides insight into your current subscription details and payment information.
From there, look for the "Contact us" option. This is where you can reach out to the support team directly for assistance with any account-related requests.
Once on the contact page, compose a clear message explaining that you would like to cancel your Gorgias account. Providing as much detail as possible helps the support team process your request efficiently.
After writing your message, press the "Send" button to submit your request. The support team will review your email and get back to you to guide you through the cancellation process.
If you want to try an alternative, you can quickly create a Supademo account in just seconds to explore similar features and benefits.
Create your own interactive demos in < 5 mins with Supademo
You can create your own interactive product demo in minutes using Supademo. Drive growth, scale enablement, and supercharge product-led onboarding with Supademo. Sign up for free here with no credit card required.
FAQs
How do I request cancellation of my Gorgias account?
To request cancellation, navigate to Settings > Billing & usage > Contact us, then send a clear message to the support team requesting account cancellation. The team will guide you through the final steps.
Will I lose my data after cancelling my Gorgias account?
Upon cancellation, your data may be deleted according to Gorgias’ data retention policies. It’s advisable to export any important information before completing the cancellation process to avoid data loss.
Is there a way to cancel Gorgias directly without contacting support?
No, currently Gorgias requires users to contact their support team through the "Contact us" form to process account cancellations. Direct cancellation from the dashboard is not available.
What happens to my subscription billing after canceling Gorgias?
Once your cancellation request is processed, your subscription billing will stop at the end of the current billing cycle. Ensure to confirm this with support to avoid any unexpected charges.
Can I reactivate my Gorgias account after cancellation?
Reactivation options vary by Gorgias policies. Generally, you will need to contact support to discuss reactivating your account, which may involve resubscribing or creating a new account.
Are there any cancellation fees or penalties with Gorgias?
Gorgias does not typically charge cancellation fees. However, any outstanding charges or commitments in your billing cycle may still apply. Review your subscription terms or consult support for specifics.
How long does it take to process a cancellation request?
Cancellation requests are usually processed within a few business days. The support team will confirm once your account is fully canceled and billing has stopped.
Can I downgrade my Gorgias plan instead of canceling?
Yes, if you wish to reduce costs without full cancellation, you can contact support to downgrade your subscription plan via the Billing & usage section.
What details should I include in my cancellation request?
Include your account information, reason for cancellation, and any relevant subscription details. Clear and concise communication speeds up the support response.
Is there a confirmation email after canceling my Gorgias account?
Yes, after processing your cancellation, Gorgias support typically sends a confirmation email detailing the cancellation and any final billing information.