Terms of Service

These Terms of Service ("Terms") govern your use of the website located at https://supademo.com and the interactive product demo platform and related services provided by Supademo, Inc. ("Supademo," "Company," "we," "us," or "our").

By accessing https://supademo.com or using our Services, you agree to be bound by these Terms and comply with all applicable laws and regulations. If you do not agree with these Terms, you are prohibited from using or accessing our Services.

We reserve the right to modify these Terms at our sole discretion. Material changes will be communicated via in-app notification or email with at least 30 days advance notice. Continued use of the Services after the effective date constitutes acceptance of the modified Terms.

For enterprise customers with a separate Master Subscription Agreement, such agreement takes precedence over these Terms.

Last Updated: August 25, 2025

Definitions

The following definitions apply throughout these Terms:

  • "Account" means your Supademo account created through registration
  • "Authorized Users" means individuals authorized by Customer to access the Services under Customer's Account
  • "Customer Content" means all content, demos, data, and materials uploaded, created, or transmitted through the Services
  • "Documentation" means our user guides, help center, and technical documentation
  • "Services" means Supademo's interactive product demo platform, including web, mobile, API, and SDK access
  • "Subscription Term" means the period during which you have access to paid Services

Account Registration and Authority

To access our Services, you must create an Account. You represent and warrant that:

  • You are at least 18 years old and have the legal capacity to enter into these Terms
  • For business accounts, you have the authority to bind your organization to these Terms
  • All registration information you provide is accurate, current, and complete
  • You will maintain the security of your Account credentials and promptly notify us of any unauthorized use

Access Grant and License

Subject to these Terms and your compliance with them, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right during your Subscription Term to access and use the Services for your internal business purposes in accordance with the Documentation. Software components may update automatically.

Usage Limitations and Prohibited Uses

By using our Services, you agree not to:

  1. Modify, copy, prepare derivative works of, decompile, or reverse engineer any part of the Services
  2. Remove any copyright, trademark, or other proprietary notices
  3. Transfer, sublicense, or distribute the Services to unauthorized parties
  4. Abuse, disrupt, or attempt to circumvent our networks or security measures
  5. Use the Services to transmit harmful, illegal, fraudulent, or inappropriate content
  6. Violate any applicable laws, regulations, or third-party rights
  7. Send unauthorized advertising, spam, or bulk communications
  8. Harvest user data without consent or engage in unauthorized data collection
  9. Use the Services for competitive analysis, benchmarking, or building competing products
  10. Use the Services for biometric identification or high-risk regulated uses without proper consent

Platform Access and User Management

You may adjust the number of Authorized Users through the platform interface. Each Authorized User License is for a designated individual and cannot be shared, but may be reassigned to new users. You are responsible for:

  • Ensuring all Authorized Users comply with these Terms
  • Managing user access, roles, and permissions within your Account
  • Maintaining the security of all user credentials
  • Promptly notifying us of any Terms violations by your users

Your usage is subject to plan-based limitations including seats, projects, storage, bandwidth, and AI features. We reserve the right to enforce fair use policies and suspend access for abuse or non-payment.

Fees, Billing, and Subscriptions

Subscription Plans: Paid subscriptions are billed in advance according to your selected plan. Payment is due by credit card or invoice as specified in your Account.

Auto-Renewal: Subscriptions automatically renew for successive periods equal to your current Subscription Term unless cancelled before the next renewal or billing period. You authorize recurring charges until cancellation.

Price Changes: We may modify pricing with advance notice. New pricing takes effect upon renewal.

Taxes: You are responsible for all applicable taxes. Late payments may incur finance charges, and we may suspend Services for payment delinquency.

Refunds: We generally do not provide refunds except as required by law or as specified in enterprise agreements.

Customer Content and Intellectual Property

Your Ownership: You retain all intellectual property rights in Customer Content. We do not claim ownership of your demos or content.

License to Us: You grant us a limited license to host, process, transmit, and display Customer Content solely to provide the Services, including:

  • Technical processing required for Service operation
  • Generating aggregated, de-identified analytics
  • Creating thumbnails and technical artifacts
  • Enabling sharing features you configure

Public Sharing: Content shared publicly or via embedding is accessible to anyone with the public link and may be indexed by search engines based on your settings. You control sharing permissions through workspace and demo-level settings.

Feedback: You grant us a perpetual, irrevocable, royalty-free license to use any suggestions, feedback, or enhancement requests you provide.

Company Intellectual Property

We retain all intellectual property rights in the Services, including software, algorithms, designs, and proprietary technologies. You receive no implied licenses beyond the express access grant above.

Logo and Brand Usage

By using our Services, you grant us permission to use your company name and logo in our marketing materials, customer lists, websites, and presentations, subject to professional standards and brand guidelines. You may opt out or request removal by providing written notice, and we will comply within 5 business days.

Data Protection and Privacy

Our data handling practices are governed by our Privacy Policy and security measures described in our Security Center.

For customers processing personal data, our Data Processing Addendum (DPA) available at our Trust Center governs such processing and incorporates Standard Contractual Clauses where applicable. In case of conflict regarding data processing, the DPA controls.

AI Features and Disclaimers

Our AI features are optional and governed by our AI Policy, which is incorporated by reference. Key points include:

  • No Training: We do not use Customer Content to train AI models
  • Data Isolation: AI processing occurs within our secure infrastructure
  • "AS IS" Basis: AI outputs may be inaccurate and require human review
  • User Responsibility: You are responsible for reviewing and approving all AI outputs

Third-Party Services

Third-party integrations, plugins, and external services are not part of our Services. You use them at your own risk under separate terms, and we are not responsible for their content, functionality, or data handling.

Service Availability and Support

We strive to maintain Service availability but do not guarantee uninterrupted access. We may perform maintenance, updates, and modifications with reasonable notice for material changes. Enterprise customers may have separate Service Level Agreements with specific uptime commitments and remedies.

Confidentiality

Both parties agree to maintain confidentiality of non-public information exchanged in connection with these Terms, subject to standard exclusions for publicly available information, independently developed information, and legally compelled disclosures.

Export Control and Compliance

You agree to comply with all applicable export control laws, sanctions regulations, and anti-corruption laws. The Services may not be available in certain countries or to restricted parties as determined by applicable law.

Indemnification

Your Indemnification: You agree to indemnify and hold us harmless from claims arising from:

  • Your Customer Content or use of the Services
  • Violation of these Terms or applicable laws
  • Third-party claims related to your sharing or distribution of content
  • Unauthorized combinations or modifications of the Services

Our Indemnification: For paid enterprise plans, we will defend against third-party claims that the Services infringe intellectual property rights, subject to standard limitations and remedy options.

Limitation of Liability

DISCLAIMER: The Services are provided "AS IS" without warranties of any kind. We disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

LIABILITY LIMITATION: Neither party will be liable for indirect, incidental, special, consequential, or punitive damages. Our aggregate liability will not exceed the amounts paid by you for the Services in the 12 months preceding the claim, or $500 for free accounts.

Some jurisdictions do not allow these limitations, so they may not apply to you. Liability caps exclude breaches of confidentiality, indemnification obligations, and willful misconduct.

Suspension and Termination

Suspension: We may suspend access for security risks, Terms violations, non-payment, or abusive behavior. Accounts may be downgraded to free tiers for payment delinquency.

Termination: Either party may terminate for material breach with 30 days cure period. You may cancel monthly subscriptions anytime (effective next billing period) or annual subscriptions with advance notice (effective at renewal).

Data Export: Upon termination, you may export Customer Content for a limited period before deletion according to our data retention policies.

Modifications to Terms

We may update these Terms from time to time. Material changes will be communicated with reasonable advance notice via email or in-app notification. For annual enterprise customers, material changes that degrade your rights may allow termination with pro-rated refund.

Dispute Resolution and Governing Law

These Terms are governed by Delaware law in the United States of America. Disputes will be resolved in Delaware state or federal courts, and both parties consent to jurisdiction and venue there. We encourage informal resolution before formal proceedings.

General Provisions

Entire Agreement: These Terms, along with incorporated policies and any executed enterprise agreements, constitute the complete agreement. Enterprise agreements take precedence over these Terms.

Severability: If any provision is unenforceable, the remainder remains in effect.

Assignment: You may not assign these Terms without our consent. We may assign our rights and obligations.

Force Majeure: Neither party is liable for delays due to circumstances beyond reasonable control.

Contact Information

For questions about these Terms, please contact us at:

Supademo, Inc.
651 N Broad St Suite 201
Middletown, DE 19709
Contact Supademo Support