1. Firstly, go to the Stripe website at stripe.com and log in using your credentials.
2. Click on the "Help" icon.
3. Next, click on "Support articles".
4. Then, click on "Contact support".
5. You can now enter your query and get your issues resolved.
6. Create a Supademo in seconds
This interactive demo/guided walkthrough on How to Contact Stripe Support was created using Supademo.
How to Contact Stripe Support : Step-by-Step Guide
To get started, open your browser and head over to stripe.com. Once there, enter your login details to access your Stripe dashboard where you manage your payments and account settings.
After logging in, look for the "Help" icon located on the top right corner of your dashboard. Clicking this will guide you to a range of support options tailored to your needs.
From the Help menu, select "Support articles" to explore helpful resources and frequently asked questions that can assist you with common issues.
If you don’t find the answer you’re looking for, click on "Contact support" to reach out directly to Stripe’s customer service team for personalized assistance.
At this point, you’ll see a form where you can type in your specific question or issue. Submit your query and the support team will work with you to resolve it as quickly as possible.
If you want to create your own Supademo quickly, this final step shows you how to get everything set up seamlessly in just a few clicks.
Create your own interactive demos in < 5 mins with Supademo
You can create your own interactive product demo in minutes using Supademo. Drive growth, scale enablement, and supercharge product-led onboarding with Supademo. Sign up for free here with no credit card required.
FAQs
How do I contact Stripe support if I forget my login credentials?
If you've forgotten your login details, use the "Forgot your password?" link on the Stripe login page to reset your password. After regaining access, follow the usual support contact steps. Stripe does not provide direct support without account verification.
Can I contact Stripe support without logging in?
Stripe requires users to log in for most direct support to protect account information. However, some general resources and FAQs are available publicly on the Stripe Help Center without logging in.
What types of issues can Stripe support help me with?
Stripe support assists with a wide range of issues including payment disputes, account setup, API integration problems, billing inquiries, and compliance questions, ensuring your payments run smoothly.
Is Stripe support available 24/7?
Stripe provides 24/7 support for critical payments issues to ensure uptime. For general inquiries and non-urgent matters, response times may vary depending on your plan and location.
How can I track my support request with Stripe?
Once you submit a support request through the Stripe dashboard, you can track responses and updates within your support inbox accessible after logging in to your Stripe account.
Does Stripe offer phone support?
Stripe primarily offers support via email and chat through the dashboard. Phone support is available in limited cases, typically for high-tier users or urgent payment-related issues.
Where can I find Stripe’s support articles?
Stripe’s support articles are accessible through the "Help" section after logging in or directly at support.stripe.com, covering a wide range of topics including integration, troubleshooting, and best practices.
How soon can I expect a response after contacting Stripe support?
Response times vary by issue severity and support plan. Critical payment issues typically receive faster replies, often within a few hours, while general inquiries might take up to 24-48 hours.
Can I escalate my support request if unresolved?
If your issue remains unresolved, you can request escalation via the support portal or chat. Stripe’s team will prioritize urgent matters for quicker resolution upon escalation.
What information should I provide when contacting Stripe support?
Provide clear details about your issue including your account email, transaction IDs if applicable, error messages, steps already taken, and screenshots. This helps Stripe support diagnose and resolve problems faster.