1. First, log in to your HelpScout dashboard.
2. Next up, click on Manage.
3. Following that, click on "Inbox".
4. After that, click on "New Inbox".
5. Now, click Add a name to the new inbox.
6. Once that's done, set up the email address.
7. To end off, click on "Create".
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How to Create an Inbox in HelpScout : Step-by-Step Guide
Start by accessing your HelpScout account dashboard. This is where you’ll manage all your inboxes and settings, so make sure you’re logged in to move forward with setting up a new inbox.
Once inside the dashboard, look for the Manage section. Clicking here will open up options for customizing your account, including inbox management.
In the Manage area, select the "Inbox" option. This area lists all your current inboxes and where you can add or modify inbox settings.
Next, click on the "New Inbox" button to begin creating a brand-new inbox. This feature helps you organize messages by category or team.
Give your new inbox a clear and descriptive name by selecting the Add a name field. Choosing the right name makes it easier to identify later on.
After naming your inbox, enter the email address you'd like to associate with it. This address is where incoming messages for this inbox will be directed.
Finally, confirm your new inbox setup by clicking the "Create" button. This saves your settings and activates the inbox so you can start receiving messages.
With your inbox created, you can now start using Supademo to streamline your email management and improve team collaboration within seconds.
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FAQs
What is an Inbox in HelpScout?
An Inbox in HelpScout is a shared mailbox where all incoming customer emails are collected and managed. It helps teams collaborate efficiently by organizing messages by categories, departments, or teams for seamless support.
How do I create a new inbox in HelpScout?
To create a new inbox, log into your HelpScout dashboard, navigate to Manage > Inbox, click “New Inbox,” add a name and an email address, then click “Create.” This process sets up the inbox for receiving and managing emails.
Can I assign multiple email addresses to a single inbox?
Yes, HelpScout allows you to associate multiple email addresses with a single inbox, enabling customers to reach support via different addresses, while keeping all messages organized in one place.
Is it possible to rename an existing inbox?
Yes, you can rename an inbox anytime by going into the Manage > Inbox section, selecting the inbox, editing the name field, and saving your changes. This helps keep your inboxes organized.
Do I need to verify the email address when creating an inbox?
HelpScout may require email verification for security and to ensure proper email routing. Verifying the address confirms ownership and helps avoid issues with receiving or sending emails.
Can each inbox have different user permissions?
Yes, HelpScout lets you assign different user permissions for each inbox, allowing you to control who can view, respond, or manage tickets, enhancing security and collaboration.
What types of inboxes can I create in HelpScout?
HelpScout supports various inbox types including Email, Chat, Phone, and Workflow inboxes. Choose the type based on your support channels and configure accordingly.
How can I manage multiple inboxes effectively?
Manage multiple inboxes by clearly naming each, assigning appropriate user roles, and using workflows or tags. Utilize HelpScout’s dashboard to switch between inboxes smoothly for efficient support management.
Can I integrate other tools with my HelpScout inbox?
Yes, HelpScout integrates with many third-party apps such as CRMs, chat tools, and analytics platforms to enhance your inbox functionality and improve customer support workflows.
Is there a limit to how many inboxes I can create?
HelpScout typically allows multiple inbox creation, but limits depend on your subscription plan. Check your plan details for maximum inbox allowances and upgrade if necessary.