1. To start, click on Admin.
2. Then, click on "Channels".
3. Once that's done, click on "Chat".
4. Next, click on "Sign up".
5. Click on "START FREE TRIAL".
6. Next, click on "Get Started".
7. Now, this is what your Team inbox for the queries from the AI chatbot will look like. Take your time to understand this inbox.
8. Next up, click on "Add support channels".
9. You can add email, WhatsApp, Facebook Messenger, etc, as support channels.
10. Then, connect an email to your chatbot.
11. Following that, click on "Explore AI Agent".
12. Next, click on "Create AI Agent".
13. Your AI agent is ready to be configured.
14. Enjoyed the guided demo?
Enjoyed this interactive product demo of How to Create Freshdesk Chatbot
Create your own interactive product demo in minutes. Drive growth, scale enablement, and supercharge product-led onboarding with Supademo. Sign up for free here with no credit card required.
FAQs
What is a Freshdesk Chatbot?
A Freshdesk Chatbot is an AI-powered virtual assistant integrated within Freshdesk’s chat services that automates customer support, answers queries instantly, and routes difficult cases to human agents, enhancing overall customer experience and operational efficiency.
How do I start creating a Freshdesk Chatbot?
Begin by accessing the Admin panel in your Freshdesk account, navigate to "Channels," select "Chat," and then follow the prompts to sign up or start a free trial for the chat service where you can begin building your chatbot.
Is there a free trial available to create a Freshdesk Chatbot?
Yes, Freshdesk offers a free trial for their chat and AI agent services. You can access it by clicking “START FREE TRIAL” during the chat setup process, allowing you to explore chatbot features before subscribing.
Can I integrate multiple support channels with the Freshdesk Chatbot?
Absolutely. Freshdesk Chatbot supports integrations with various support channels, including email, WhatsApp, Facebook Messenger, and more, enabling a unified customer support experience across platforms.
How do I connect an email channel to my Freshdesk Chatbot?
Within the support channels section, select email as a channel and follow the instructions to connect your email account. This allows the chatbot to manage email inquiries alongside other communication channels.
What is an AI Agent in Freshdesk Chatbot?
The AI Agent is a component of the Freshdesk Chatbot that uses artificial intelligence to understand and respond to customer queries autonomously, providing quick and accurate assistance without human intervention.
How do I create and configure an AI Agent in Freshdesk?
After accessing the AI Agent section, click “Create AI Agent” to start building your chatbot. Then configure its settings to define response behaviors, intents, and workflows tailored to your support needs.
Can I monitor chatbot queries and responses?
Yes, Freshdesk provides a Team inbox where you can view all queries handled by the AI chatbot. This allows agents to review conversations, intervene when necessary, and improve chatbot performance.
Do I need coding skills to build a Freshdesk Chatbot?
No prior coding skills are required. Freshdesk offers a user-friendly interface with guided demos and easy setup steps to help users create, configure, and manage chatbots without technical knowledge.
How do I improve my Freshdesk Chatbot after setup?
Regularly review the Team inbox for unanswered or misinterpreted queries to refine your AI Agent’s knowledge base, update intents, and adjust chatbot rules to enhance its accuracy and usefulness over time.