1. First, naviagte to the Tickets tab.
2. After that, select the tickets that you want to export. For more precision, you can add filters and then select the tickets.
3. Afterwards, click on "Export".
4. After, choose the export file type.
5. Next up, sleect the fields to be exported from the tickets.
6. To conclude, click on "Export".
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FAQs
How do I export tickets from Freshdesk?
To export tickets, navigate to the Tickets tab in Freshdesk, select the desired tickets (optionally using filters), click on "Export," choose your preferred file type and fields, then confirm by clicking "Export." Your tickets will be downloaded in the selected format.
Can I export filtered tickets only?
Yes, Freshdesk allows you to apply filters based on criteria such as status, priority, or date. Once filtered, you can select and export only the tickets matching those filters, enabling targeted data exports.
What file formats are available for exporting tickets?
Freshdesk typically offers export options like CSV and Excel formats. These formats are widely supported and allow for easy data manipulation and analysis outside Freshdesk.
Is it possible to select which ticket fields to export?
Yes, during the export process, you can specify which ticket data fields (such as ticket ID, subject, status, priority, or custom fields) you want to include in your export file, providing tailored data extraction.
Are there any limitations on the number of tickets I can export at once?
Freshdesk may impose limits based on your plan or platform constraints. Generally, exporting large ticket volumes might require multiple exports or use of API/automated tools. Check your plan or contact support for specific limits.
Can I automate ticket exports in Freshdesk?
While Freshdesk’s UI export is manual, you can automate ticket exports using Freshdesk’s API or integrations with third-party tools like Zapier, to schedule and automate exporting ticket data systematically.
How do I export tickets with attachments?
The export feature usually handles ticket data only and does not include attachments. To export attachments, consider using APIs or manual downloading methods since attachments are not packaged in default CSV/Excel exports.
Will exporting tickets affect the tickets in Freshdesk?
No, exporting tickets is a read-only operation. It does not alter or delete any ticket data within Freshdesk. Your tickets remain intact and unchanged after export.
Where do exported ticket files get saved?
Exported ticket files are downloaded to your browser’s default download location, typically your computer’s "Downloads" folder. You can specify a different location based on your browser settings.
Is exporting tickets available to all Freshdesk users?
Exporting tickets is generally available to agents with appropriate permissions. However, the availability may depend on your Freshdesk plan and user roles. Admins typically have full export capabilities.