How to retry a failed payment on Stripe

Joseph Lee·November 25, 2023

A payment may fail on Stripe due to a variety of different issues. Common issues include insufficient funds, the wrong CVC code being entered, inconsistent billing details (i.e. addresses), or 3D secure validation issues.

Who is Stripe best suited for?

Stripe is best suited for a wide range of professionals, including E-commerce Businesses, Startups, and Developers. For example, E-commerce Businesses can use Stripe for processing online payments and managing transactions, Startups can leverage it for setting up scalable payment systems, and Developers can use it for integrating payment solutions into websites and apps, all benefiting from Stripe’s robust payment infrastructure and easy-to-use API.

Steps to retry a failed payment on Stripe

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Navigate to the customer for whom you want to retry the payment.
Scroll down to the Invoices section. Then proceed to click the one with the failed payment.
Click on "Retry charge".
Add in an optional note and choose the payment method on file. Then click on "Charge customer".
Stripe will attempt to retry the payment and update the invoice status accordingly!

Helpful tips

Understand the reason for failure: review the payment failure details to understand why it initially failed. Common reasons include insufficient funds, expired cards, or issues with the payment processor.

Confirm eligibility for retry: ensure that the payment is eligible for a retry. Some payment failures may indicate permanent issues, such as closed accounts or invalid card details. You may need to contact the customer to resolve these issues first.

Update payment details accordingly: If the initial failure was due to expired card details or other incorrect payment information, you may be prompted to update the relevant fields. Ensure the new information is accurate.

Common FAQs on Stripe

Commonly asked questions about this topic.

How do I set up a Stripe account for my business?

To set up a Stripe account, visit the Stripe website and click on “Start Now” or “Sign Up.” Enter your email address, full name, and country, and create a password. Next, provide details about your business, such as your business name, industry, and website. You’ll also need to enter your bank account information to receive payouts. Once your account is set up, you can start integrating Stripe with your website or app to accept payments.

Can I accept international payments with Stripe?

Yes, Stripe supports international payments. Stripe allows you to accept payments from customers worldwide in multiple currencies. When you create a Stripe account, you can configure it to accept payments in different currencies, and Stripe will handle currency conversion. Fees for international transactions may apply, and Stripe provides detailed reports on all payments processed, including currency conversions.

How do I handle disputes and chargebacks in Stripe?

If a customer disputes a charge, Stripe will notify you via email and in your Stripe Dashboard. To handle the dispute, log in to your Stripe account and navigate to the “Disputes” section. Review the details of the dispute and submit any evidence you have (such as receipts, communication with the customer, or proof of delivery). Stripe will handle the dispute process with the customer’s bank, and you’ll be notified of the outcome. Stripe also provides guidelines on how to reduce the likelihood of disputes and chargebacks.

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Joseph Lee

Co-founder & CEO

Joseph is the CEO and co-founder of Supademo, building AI-driven interactive demo tooling used by 100,000+ founders, marketers, and operators to accelerate product understanding and sales. He’s a two-time startup founder passionate about zero-to-one product building and remote-first company culture.