1. First up, click on "settings".
2. After, click on "App store".
3. Then, click here and search for Shopify.
4. Then, click on "Shopify".
5. Once that's done, click on "Connect shopify".
6. Now, click on "Install" to install Gorgias Helpdesk to Shopify.
7. It will redirect you to your Shopify store. Click again on "Install".
8. Following that, enter your Gorgias username.
9. Afterwards, click on "Find My Account".
10. Once that's done, click on "Authorize".
11. Woohoo... You have successfully added Shopify to Gorgias.
12. Now, open Macros, and you can track all details there.
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This interactive demo/guided walkthrough on How to Sync Shopify Order Data with Gorgias was created using Supademo.
How to Sync Shopify Order Data with Gorgias : Step-by-Step Guide
1. First up, click on "settings".
2. After, click on "App store".
3. Then, click here and search for Shopify.
4. Then, click on "Shopify".
5. Once that's done, click on "Connect shopify".
6. Now, click on "Install" to install Gorgias Helpdesk to Shopify.
7. It will redirect you to your Shopify store. Click again on "Install".
8. Following that, enter your Gorgias username.
9. Afterwards, click on "Find My Account".
10. Once that's done, click on "Authorize".
11. Woohoo... You have successfully added Shopify to Gorgias.
12. Now, open Macros, and you can track all details there.
13. Create a Supademo in seconds
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FAQs
What is the main benefit of syncing Shopify order data with Gorgias?
Syncing Shopify order data with Gorgias allows customer support teams to view order details directly within support tickets. This improves response times, accuracy, and customer satisfaction by eliminating the need to switch platforms when handling inquiries.
Do I need a Gorgias account to connect with Shopify?
Yes, a valid Gorgias account is required to link Shopify and enable order data synchronization. You will need to provide your Gorgias username during the integration process to authorize data access.
Can I install Gorgias Helpdesk directly through Shopify?
Yes, the Gorgias Helpdesk app can be installed directly via Shopify's app store or through the connection flow in Gorgias. This seamless installation helps integrate customer support with order data quickly.
Is it possible to track order data in Gorgias macros?
Yes, once Shopify is connected, you can utilize Gorgias macros to view and respond with detailed order information. This functionality streamlines support workflows and provides instant contextual data.
What permissions are required to authorize Shopify in Gorgias?
You need to grant permissions that allow Gorgias to access your Shopify store's order data. This includes read access to orders and customer information to enable syncing within your support platform.
Can multiple Shopify stores be connected to one Gorgias account?
Gorgias supports connecting multiple Shopify stores; however, each connection may require separate authorization. Managing multiple stores allows centralized customer support across different e-commerce channels.
Will syncing Shopify orders impact the performance of Gorgias?
Syncing Shopify order data is designed to be efficient and should not negatively affect Gorgias’ performance. The integration optimizes data flow to ensure smooth customer support experience.
How often is order data updated between Shopify and Gorgias?
Order data syncing frequency can vary, but typically updates occur in near real-time or with minimal delay. This ensures support agents have the latest order information during interactions.
Can I disconnect Shopify from Gorgias if needed?
Yes, Shopify can be disconnected from Gorgias at any time through the app settings. Disconnecting stops the synchronization and removes order data access, but you can reconnect later if desired.
Are there any costs associated with syncing Shopify and Gorgias?
While the Gorgias app may have subscription fees, syncing Shopify order data itself does not typically incur additional costs beyond your existing Shopify and Gorgias plan fees. Always verify with pricing documentation for updates.