Finding the perfect user onboarding tool isn't as easy as it sounds. Sometimes, what seemed like a great match initially doesn't work out in the long run.
If you're using Userpilot but find yourself browsing for other options (don't worry, we won't tell!), you're definitely not alone.
Maybe you're looking for a tool that won't lag every time you change the font style or doesn't fall out of your budget. Whatever your reason, we've got you covered.
In this article, we'll discuss 5 leading Userpilot alternatives and help you find your perfect match.
What is Userpilot?
Userpilot is a digital adoption platform (DAP) that offers insights into how users interact with your product. It helps you create an interactive customer onboarding experience by building interactive guides, UI elements, and feature tags through a Chrome Extension.
Userpilot’s pricing plans
Userpilot doesn't have a free tier, but they offer a 14-day trial period to test the features.
The pricing plans are divided into three tiers: Starter, Growth, and Enterprise. Here’s a breakdown of each plan's cost and features.
Growth (Starts at $799/month, paid annually): Custom number of monthly active users with unlimited segments, custom events setup, advanced product analytics, and targeting features.
Enterprise (Custom pricing): This is the premium plan which is tailored to your needs and user base.
Why do customers look for Userpilot alternatives?
Despite being a major player in the product adoption category, Userpilot has some limitations that make users look for its alternatives.
Here are the top three reasons:
Reason #1: Userpilot’s pricing plans are expensive
Userpilot's entry-level plan costs $299/month (billed monthly) and includes tracking for up to 2000 MAUs. This entry-level plan can be expensive for early-stage businesses or companies with lower user activity.
The biggest issue cited by users for Userpilot is the fact that you're charged for Monthly Active Users (MAUs) – the total number of users signed onto your platform in the last 30 days, not the number of users that actually used Userpilot's in-app product walkthrough.
Moreover, tracking up to 2000 MAUs might not align with the needs of companies that don't have the required volume of users yet. On the opposite end, it overly penalizes PLG, freemium, or consumer-based platforms that may have a high number of free users.
Additionally, the entry-level plan offers limited product analytics features. For example, session replays or funnel reports are available only in the Growth plan, starting at $799/month (billed annually).
This pricing structure forces companies, especially startups and small businesses, to operate with limited visibility into user behaviour or commit to a much higher price point before properly analyzing and optimizing their product experience.
Reason #2: Userpilot’s interface is complex and buggy
While Userpilot offers extensive customization, multiple configuration options and settings can increase the deployment time and demand more hands-on training from the support team.
Users have also seen performance issues, particularly when:
- Creating multi-step product tours
- Building and customizing NPS surveys
- Working with multiple flows simultaneously
Such constant UI lags can cause demo building a slow and frustrating process, resulting in less scalable operations.
Reason #3: Data analytics isn’t advanced and intuitive
While Userpilot offers tons of insights into user behaviour and product usage, there are certain drawbacks that regularly frustrate users.
According to some users, the reporting dashboard feels cluttered, with poorly organized data that isn't distilled into meaningful metrics. As a result, users often have to manually sift through raw data to draw valuable insights.
Additionally, customizing analytics views or creating custom reports is also not intuitive, making segmentation-based analysis a slow and tedious process.
What are the best alternatives to Userpilot in 2025?
If you want an affordable and intuitive product adoption platform, consider the following 5 Userpilot alternatives.
2️⃣ Whatfix: For enterprise-level digital adoption and customer onboarding
3️⃣ Appcues: For in-depth product analytics and mobile user onboarding
4️⃣ Userguiding: For creating in-app onboarding experience for early stage users
5️⃣ Pendo: For detailed product analytics and automated workflows across web and mobile apps
1. Supademo
Supademo is a leading demo automation platform and one of the best Userpilot alternatives on the market. The platform helps you build interactive product walkthroughs to showcase your product’s value, generate leads, offer asynchronous customer onboarding, and resolve customer queries through a self-paced learning model.
Supademo is an all-in-one tool for improving product adoption rates, reducing churn, enhancing customer experience, and upskilling employees.
Supademo’s key features
Supademo gives you full control over your product demo’s editing. You can crop images to draw users’ attention to key elements, zoom in or out to emphasize certain clicks, and maintain privacy by blurring sensitive information.
But, apart from these basic editing features, Supademo offers much more.
• You can add voiceovers to dictate the steps in 15+ languages and accents
• You can screen record yourself to add a human touch to every product walkthrough
• You can use dynamic variables to personalize each demo. You can add this variable in the demo title, steps, and CTAs
• You can create a full on-brand experience by adding your brand logos, colors, custom domain, and more
Ever wanted to trigger interactive demos within your app without recording one from scratch? Supademo’s in-app product tour helps you do that.
You can record interactive demos using Supademo’s Chrome extension, edit it the way you want, and add a code snippet to your app to trigger it anywhere within your product.
Check out the interactive demo of how it works below:
Supademo's demo analytics dashboard gives a 360-degree view of your demo’s performance, highlighting key metrics like total number of viewers, demo completion rate, and average engagement rate.
You can easily filter your Supademo's performance for a certain period, workspace, or particular interactive demo.
By clicking the detailed insights button, you see individual demo performance data showing the following details.
• Demo engagement, drop-offs, and completion rate
• Identified (known email) and unidentified (anonymized but unique) viewers
• View and export all email leads captured through gated Supademos
You also see a bar graph depicting the progression of viewers throughout the steps. When you hover over a specific step, you’ll see how many viewers finished it or dropped it off.
Supademo pricing
Supademo offers a free plan that gives you access to 5 Supademo recordings and editing, unlimited screenshots, sharing via link or embedding, and exports as videos or SOPs.
Supademo’s more advanced features are available on its three pricing tiers. And, you can try Pro and Scale plans with a 14-day free trial without any credit card. All pricing plans come with unlimited views, viewers, and in-app tours – making it a predictable and flexible platform as you scale.
Scale (starts at $50/creator/month): Includes in-app product triggers, desktop app recording, custom domain, form and calendar embed, and trackable share link.
Enterprise (custom plan): Offers unlimited user seats, HTML-based demo capture, advanced security, and personalized onboarding and training.
Supademo Pros and Cons
✅ Ease of curating detailed demos through demo showcases
✅ Folder and subfolders-based demo organization makes it easy to extract relevant demos
✅ Accurately records all screen movements, including clicks and video
✅ Ease of sharing through multiple export options such as PDF download and MP4 conversion
❌ HTML-based demos aren’t available yet
❌ Lack of vertical scrolling, SOP views unless the demo is exported
Why choose Supademo over Userpilot?
Supademo is recognized as a demo automation leader, letting you create interactive demos for multiple channels—in-app, websites, social media, emails, etc. Userpilot’s demo experience is limited to your app only.
But, Supademo wins in other aspects over Userpilot as well. Let’s see how:
Reason #1: Supademo's interface is more user-friendly
Users have complained about Userpilot’s interface being confusing and cluttered, which makes guide creation a tedious task.
On the other hand, Supademo is known for its ease of use due to its modern and clean interface. You can access all the features from the left navigation bar, and each element is clearly described.
Another reason why Supademo’s interface is better is because of the ease of organizing all your product tours. You can organize each demo into folders and subfolders, sort them alphabetically, and change the view from gallery to list.
Another standout feature is its mix-and-match workspace creators and viewers.
In addition to paid user seats, you can add internal viewer accounts to your workspace without any additional costs. This is particularly beneficial if your team is scaling quickly and requires limited creator-level access.
By giving Viewer access, you can let team members access individual Supademo and Showcases and share feedback.
This boosts transparency across the workspace and ensures stakeholders are involved in the demo creation and iteration process. You can cut down on your total cost without compromising on the team collaboration.
Reason #2: Supademo offers more ways to create product walkthroughs
With Userpilot, you can create in-app flows, tooltips, checklists, sliders, banners, etc., only on desktop and app. There is no option to record mobile or upload images to build in-app experiences.
You can create product tours by recording your screen, desktop, and mobile app, uploading mobile/desktop screenshots, and even using HTML capture (soon to be launched).
Not only this, once you have the tour created, you can trigger it within your app programmatically by adding a code snippet to your app.
Reason #3: Supademo offers much more flexible pricing plans
Userpilot is a well-known digital adoption platform, but its pricing isn’t suited for everyone. As the plans are based on monthly active users, pricing can quickly become hefty as the number of users grow.
All Supademo plans come with unlimited views, viewers, and in-app tours – making it a predictable and flexible platform as you scale. This means whether you have 100 or 100,000 users viewing your demos, your cost stays the same – it only changes based on how many team members need to create demos and what features you're using.
For example, the Scale plan starts at $50/creator/month (billed monthly) and offers unlimited demos.
You pay for the people who build and manage your product tours, not the people who view them. You can create as many demos as you want and show them to unlimited users within your app. This means your cost stays the same whether you have 100 or 100,000 users viewing your demos.
2. Whatfix
Whatfix is a digital adoption program (DAP) that helps you create in-app product guides, product checklists, pop-ups, smart tips, and a knowledge base. It offers user tracking across web, mobile, and desktop platforms, while Userpilot only tracks web applications.
Key Whatfix Features
- Whatfix Flows: Flows offer contextual walkthroughs in-app without disrupting the flow of the user’s work. You can add such flows as pop-ups or tooltips to help users master various features and improve their productivity.
- Whatfix Mirror: You can create a simulated sandbox environment without impacting the data of your actual software to offer hands-on training to your team members.
- Whatfix AutoTranslation: Whatfix supports 80+ languages, helping you serve customers across the globe in their native language.
Whatfix Pricing
Whatfix offers two products–DAP and product analytics. For the relevancy of this article, we’ll share pricing for its digital adoption platform.
The DAP platform pricing is divided into three plans and varies depending on the device you want to track—web & desktop or mobile. You need to contact their sales team for each plan to get a quote.
Premium: Includes engagement dashboard, auto translation, auto testing for flows (only for web based apps), and advanced data and security features.
Enterprise: Custom set up tailored to your feature requirements, team size, and user base.
Whatfix Pros and Cons
✅ Extensive media library supports multiple content formats (videos, GIFs, images)
✅ Comprehensive resource center offers various content types, including guides, tutorials, and knowledge-base articles
❌ Complex initial setup process requires significant time investment and technical expertise
❌ Steep learning curve demands technical knowledge for using advanced features
3. Appcues
Appcues is a user onboarding platform that helps you build personalized in-app experiences through tooltips, banners, checklists, surveys, and a knowledge base.
Appcues offers much more advanced features at a lower price tag compared to Userpilot.
Key Appcues features
- Automated workflows: You can create multi-step sequences by building specific user segments to show targeted and most relevant in-app experiences.
- Analytics: Appcues offers in-app event tracking like button clicks to feature usage and helps you monitor product activation, adoption, and engagement rate for individual users and a company.
- Appcues builder: It’s a Chrome extension-based editor. You can use it to create in-app flows, track events, pins, and banners. The builder also lets you add personalization to each item you create.
Appcues Pricing
Appcues offers a 14-day free trial with the option to create unlimited flows and track up to 5 events, but there’s no free plan available.
The pricing comes in three tiers and is based on the number of monthly active users.
Grow (Starts at $1,000/month for 1 app for up to 3000 MAUs): Includes premium in-app experience, 30,000 messages/month, premium integrations, and dedicated customer support.
Scale (Custom pricing): Includes dedicated implementation manager, advanced security, and custom product set up.
Appcues Pros and Cons
✅ Clean, intuitive interface makes navigation simple for new users
✅ No-code flow builder that is packed with customization options
❌ Limited administrative controls make user permission management difficult
❌ Steep learning curve due to insufficient documentation and proper guidance
❌ Pricing becomes expensive for growing companies due to the number of active MAUs billing model
4. UserGuiding
UserGuiding is a customer onboarding software that helps you offer a frictionless and engaging experience through in-app product tours, checklists, announcements, and tooltips.
UserGuiding is not only more affordable than Userpilot but also better suited for the early stages of user onboarding, due to its wide range of interactive elements.
Key UserGuiding features
- Segmentation: Triggers relevant and helpful tooltips, in-app guides, or announcements based on user’s activity or demographics.
- Product tours: Engage new customers by offering an interactive step-by-step walkthrough of your product’s features. You can add videos and images and experiment with different UX elements to boost engagement.
- Analytics: The reporting dashboard shows key metrics like MAUs, completion, view, and abandon rate. You can filter the data by predefined segments, time range, user status, and assigned tags.
UserGuiding Pricing
UserGuiding doesn’t offer any free plan, but it gives a 14-day free trial for all its pricing plans except the corporate plan.
Here are UserGuiding’s pricing plan for 1000 monthly active users:
Professional (Starts at $299/month): Includes unlimited guide, hotspot, and checklists, Impact reports (in beta), company level data reports, and advanced customization options.
Corporate (Custom plan): Catered to your feature requirements and team size.
UserGuiding Pros and Cons
✅ Offers lots of useful integrations with other tools, even on the entry-level plan
✅ Creating guides and checklists is straightforward and doesn't require much technical skills
❌ The interface can be slow and sluggish, especially when using the editor
❌ You need technical know-how to use more advanced features
❌ Not many options to customize the look and feel of your guides
5. Pendo
Pendo is a product analytics software that helps teams build in-app guides, launch notifications, and keep an eye on users' interaction with the platform.
Unlike Userpilot, Pendo supports mobile app tracking along with web-based applications.
Key Pendo features
- Product analytics: Pendo provides robust analytics capabilities, allowing teams to monitor, record, and analyze user interactions with their digital content, app, and website. It offers insights into user behaviour patterns, feature engagement, and product usage trends.
- In-App guidance: The platform enables the creation of interactive walkthroughs, tooltips, and onboarding flows without requiring coding skills. This feature helps improve feature adoption and streamlines the initial product onboarding process.
- Cross-channel triggers: It allows product teams to automate and coordinate messaging across multiple channels, primarily focusing on in-app guides and email. These triggers make user journeys personalized using product usage data, dynamic segments, and Pendo AI.
Pendo Pricing
Pendo offers a free plan for up to 500 monthly active users, in-app guides, and NPS surveys with Pendo branding.
All four paid plans come with custom pricing and offer the following range of features.
Core: Includes everything in base and session replays such as playbacks, AI-suggested replays, 30-day session data retention.
Pulse: Includes everything in core and advanced product discovery features such as customer portal, Jira integration, and AI-powered feedback summaries and insights.
Ultimate: This plan offers top-notch features with some additional features still costing extra bucks such as API access.
Pendo Pros and Cons
✅ Super easy to set up and connect with your existing tools
✅ Customer support team is helpful and explains things clearly
✅ Shows in-depth data about user engagement and interaction with your product
❌ You need coding skills to create advanced product tours
❌ Many useful features cost extra money on top of each plan’s price
Start Creating Better Interactive Onboarding Guides
There you have it—a detailed overview of the top 5 Userpilot alternatives.
Each platform has strengths, limitations, and use cases at which it excels, so it all depends on your unique business needs and goals.
The only thing left to do is try out the product and determine which platform works best for you and your team.
Ultimately, if you’re looking for an interactive walkthrough platform that offers the fastest deployment time, a wide range of customization and personalization options, and easy creation of demos of both desktop and web apps, try Supademo today for free or book a demo.
