Canny Interactive Demo
Explore a demo of Canny.io, a feedback management platform designed to help businesses collect, organize, and act on customer feedback efficiently.
What is Canny.io?
Canny is a customer feedback management platform that helps product teams collect, organize, and prioritize feature requests from customers. Founded in 2017, Canny serves product teams at companies like Notion, Loom, and ClickUp who want a structured way to capture user feedback without it getting lost in emails and spreadsheets.
Users submit feature requests through a public or private feedback board. Other users upvote the requests they care about most, creating a prioritized list of what customers actually want. Product managers track request status from 'Under Review' to 'In Progress' to 'Complete', and Canny automatically notifies all requesters when status changes.
Canny integrates with Jira, Linear, GitHub, Intercom, Salesforce, and HubSpot to connect customer feedback directly to the development workflow.
How to get started with Canny.io
- 1
Create your Canny board
Sign up at canny.io and create your first board. Configure whether it's public (customers can see others' requests) or private (internal only). Customize your board URL and branding.
- 2
Embed in your product
Add the Canny widget to your product with a 'Give Feedback' button that opens the feedback board inline. Or link to your hosted board URL. Identify users so their feedback is tied to their account.
- 3
Import existing feedback
Import feature requests from your existing sources — support tickets, emails, or spreadsheets — into Canny. Merge duplicate requests to consolidate votes.
- 4
Connect to your development tools
Link Canny to Jira or Linear so product requests automatically create issues when you accept them. Status updates in Jira sync back to Canny's status automatically.
- 5
Update statuses and close the loop
Move requests through statuses as you work on them. Canny notifies all upvoters automatically when a feature ships. Use the changelog to announce what's been released.
Who is Canny most useful for?
Product managers who want a scalable way to collect and prioritize feature requests without drowning in support emails and Slack messages. Use Supademo to create onboarding guides showing your team how to submit, triage, and update requests in Canny.
Customer success teams who surface user needs from support conversations and connect them to product development. Pair Canny with Supademo by linking interactive demos of recently shipped features in Canny's change log notifications.
Community-driven SaaS products that want to give users a transparent voice in the roadmap. Build Supademo walkthroughs showing customers how to find and upvote the features they care about on your Canny board.
Developer tools and API companies managing large volumes of developer feedback across multiple surfaces.
Looking for alternatives to Canny.io?
Here are four tools worth evaluating depending on your needs.
More comprehensive product management with roadmapping, prioritization scoring, and stakeholder management. Canny is simpler and focused on feedback collection.
Longer-established enterprise feedback platform. More expensive. Canny is more modern and better for SMBs and mid-market companies.
Full product management suite including strategy, roadmaps, and feedback. Much more complex than Canny. Canny excels at the specific use case of customer feedback collection.
Not a direct competitor — Linear is for engineering teams. But many teams use Linear without a dedicated feedback tool, handling feedback in GitHub or Notion.
FAQs on Canny.io
Commonly asked questions about Canny.io. Have more? Reach out and our team will be happy to help.
Is Canny free?
Canny offers a free plan for small teams with 1 board, 100 tracked users, and basic features. Paid plans start at $99/month and add unlimited boards, user tracking, and advanced integrations.
Can customers submit feedback anonymously?
Yes. Canny supports anonymous feedback submission on public boards. However, anonymous votes don't carry the same customer context as identified votes for prioritization purposes.
How does Canny handle duplicate requests?
Canny shows similar existing requests when users type their feedback, encouraging them to upvote existing requests rather than creating duplicates. Admins can also manually merge requests and consolidate votes.
Does Canny notify users when features ship?
Yes. When you move a request to 'Complete', Canny automatically emails all users who upvoted it with your update message. This is one of Canny's most valued features for closing the feedback loop.
Can I use Canny for internal product feedback?
Yes. Canny can be configured as a private board accessible only to your team or specific customer segments. This is useful for collecting beta feedback or internal employee product requests.
Does Canny have a changelog?
Yes. Canny's changelog lets you announce product updates, link them to shipped requests, and notify users who cared about those features. It's a lightweight alternative to a separate changelog tool.