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Greenpeace CEE saves support hours and scales digitalization with Supademo

Learn how Greenpeace Central and Eastern Europe leverages Supademo to create interactive demos that enhance internal digitalization efforts and tool-based knowledge management.

Greenpeace CEE demo screenshot

Organization size

600+ (15k volunteers)

Use Cases

Internal tool training, support, digitalization guides

Challenges

Resource constraints for internal training, content creation, digitalization, and adoption

Outcomes

10+ hours saved each month, higher internal tool adoption

"Supademo helps us enhance our internal digitalization efforts and tool-based knowledge management. It's easy and fun to use, with great fine-tuning options. The team is engaged, consistently delivers useful new features, and truly listens to user feedback – it's everything we could want in a demo solution."
Florian Bolka
Regional Director of Technology at Greenpeace CEE

About Greenpeace CEE

Greenpeace CEE, the regional office covering nine Central and Eastern European countries, needed a better way to onboard employees and scale internal tool adoption. By replacing fragmented support workflows with interactive, on-demand tutorials built in Supademo, they saved over 40 hours of support time (in just 3 months) and empowered teams with faster access to digital knowledge.

Greenpeace CEE (Central and Eastern Europe) is part of the global Greenpeace network, operating as a regional hub across nine countries. As an independent office, Greenpeace CEE supports the broader mission of protecting nature and combating environmental destruction. Across its global presence—spanning 26 offices in 55 countries—Greenpeace investigates, documents, and exposes environmental threats while advocating for real-world solutions and holding those responsible to account.

Greenpeace CEE about image

What challenges did Greenpeace CEE face before Supademo?

Before Supademo, Greenpeace CEE faced two core challenges:

  • Tool onboarding across teams: The organization needed tailored process guides for both internal and external tools to help employees quickly adapt to newly introduced system
  • Lack of quick-reference resources: There was no centralized repository for IT-related guidance, which limited digitalization efforts and made internal knowledge sharing inefficient.

Why did Greenpeace CEE choose Supademo as their internal tool adoption platform?

Greenpeace CEE evaluated 3–5 different tools when searching for a digital adoption platform (DAP), prioritizing two main criteria:

  • Ease of use: The tool had to be quick to learn and intuitive for non-technical users—a "no brainer" to get started.
  • Functionality: Features like formatting, voiceover, and video recording were essential to support diverse use cases.

While the team didn't retain formal documentation of the alternatives, Supademo stood out for its combination of usability and ongoing product development. The team appreciated the steady rollout of new features and the responsiveness to user feedback, which gave them confidence in Supademo's long-term value.

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How does Greenpeace CEE use Supademo?

Greenpeace CEE's ICT department actively uses Supademo to create internal tool training and digitalization guides. These resources support not just their own team, but also departments like Human Resources and Marketing. They primarily use Supademo for:

  • Tool onboarding: The team creates step-by-step walkthroughs to help employees quickly adopt new tools without relying on 1:1 support.
  • Digitalization training: They build quick-reference demos that strengthen digital skills and reduce repetitive IT requests.
  • Advanced editing features: They rely on features like popup formatting, AI voiceovers, embedded videos, and links to make tutorials more engaging and useful.
  • Knowledge sharing: They embed Supademos directly into their GitBook knowledge base, making it easy for teams to access and revisit tutorials on demand.

What results has Greenpeace CEE achieved with Supademo?

"Supademo helps us enhance our internal digitalization efforts and tool-based knowledge management. It's easy and fun to use, with great fine-tuning options. The team is engaged, consistently delivers useful new features, and truly listens to user feedback – it's everything we could want in a demo solution."
Florian Bolka
Regional Director of Technology at Greenpeace CEE

Since adopting Supademo, Greenpeace CEE has seen measurable improvements in internal digitalization and tool adoption:

  • Improved digital literacy: Supademo's short, self-serve demos provide easily accessible answers to common questions, especially for users who may hesitate to reach out to IT directly.
  • Faster support resolution: During the rollout of two to three complex tools, Supademo helped reduce support requests and saved an estimated 40 hours of IT time over a three-month period.
  • Stronger digital readiness across regions: In internal digitalization surveys, Greenpeace CEE performed better than other Greenpeace offices that had not yet implemented interactive demo tools. This reflects the strategic benefit of using Supademo to scale tool onboarding and internal knowledge sharing.

What's next?

Greenpeace CEE plans to expand Supademo usage across more teams while continuing to refine its overall internal training strategy. They aim to unlock the platform's full potential by exploring additional use cases beyond their current scope. As they look ahead, the team also intends to evaluate features like HTML interactive demos and sandbox demos to further enrich their digital enablement efforts.

FAQs

Commonly asked questions about Supademo. Have other questions? Reach out and our team will be happy to help.

FAQ illustration

How do nonprofits use interactive demos for internal tool training?

Nonprofits like Greenpeace CEE create step-by-step interactive walkthroughs to help employees quickly adopt new internal tools without relying on 1:1 IT support. These self-serve demos are embedded directly into knowledge bases like GitBook, making them accessible on demand across multiple regional offices and departments.

How much IT support time can interactive demos save for organizations?

Greenpeace CEE saved over 40 hours of IT support time in just three months by replacing repetitive support requests with self-serve interactive demos. During the rollout of two to three complex tools, these demos transformed in-app training and support workflows, significantly reducing the volume of incoming IT tickets and freeing up the technology team for strategic projects.

What should organizations look for in a digital adoption platform for internal training?

Key criteria include ease of use for non-technical content creators, support for AI voiceovers and multimedia formatting, and the ability to embed demos into existing knowledge bases. Greenpeace CEE evaluated 3-5 digital adoption platforms before choosing Supademo and its tutorial maker for its combination of intuitive design and ongoing feature development.

How do interactive tutorials improve digital literacy across distributed teams?

Interactive tutorials provide easily accessible, visual answers to common questions, which is especially valuable for employees who may hesitate to reach out to IT directly. Greenpeace CEE found that offices using interactive demo tools, supported by effective user guides, scored higher on internal digitalization surveys compared to offices that had not yet implemented them.

Can interactive demos be embedded into GitBook or other knowledge base platforms?

Yes. Greenpeace CEE embeds Supademos directly into their GitBook knowledge base using interactive walkthroughs that embed anywhere, allowing teams to access and revisit training tutorials on demand. This integration makes it easy to maintain a centralized repository of IT guidance and digitalization resources without requiring a separate platform for content delivery.

How can nonprofits use interactive demos to scale training across volunteer networks?

Nonprofits often rely on volunteers and staff with varying technical backgrounds spread across multiple regions. Interactive demos provide self-paced, visual training that anyone can follow without live IT support, making them ideal for scaling digital adoption across distributed teams. Greenpeace CEE proved this model by saving 40+ hours of IT support time across 9 countries, using product onboarding workflows that required no in-person instruction.