What is Fin AI?
Fin AI is Intercom's advanced AI agent that delivers fast, accurate customer support answers 24/7 across chat, email, SMS, WhatsApp, and social channels. Built on the proprietary Fin AI Engine™, it resolves up to 86% of customer queries by learning from help center articles, PDFs, and external knowledge sources while maintaining your brand's tone of voice.
How Fin AI works with any helpdesk
Intercom Fin AI integrates seamlessly with existing support systems including Zendesk, Freshdesk, and others, or works natively within the Intercom Suite. Fin AI uses GPT-4 and advanced language models to understand customer questions, search relevant content, and generate conversational responses that cite sources and ask clarifying questions when needed.
Fin AI capabilities and features
Fin AI goes beyond simple chatbots with advanced capabilities including Fin Tasks for handling refunds and account changes, Fin Vision for analyzing images and screenshots, multilingual support in 45+ languages, and real-time performance analytics. The AI agent can take actions, process complex workflows, and learn from successful customer interactions to improve over time.
Fin AI pricing and setup
Fin AI uses outcome-based pricing at approximately $0.99 per resolved conversation, built on top of Intercom's base subscription plans. Setup takes under an hour with a 14-day free trial available. The pay-per-resolution model includes both confirmed helpful responses and assumed resolutions when customers don't reply after receiving an answer.
Who benefits most from Fin AI
Fin AI is ideal for growing support teams, SaaS companies, and enterprises handling high conversation volumes who need reliable automation without sacrificing answer quality. It's particularly valuable for businesses already using Intercom or those wanting to enhance existing helpdesks with AI while maintaining human oversight for complex issues.
FAQs on this Intercom Fin AI demo
What is Intercom Fin AI and how does it work?
Intercom Fin AI is an advanced AI agent that automatically handles customer support queries by learning from your help center content, articles, and knowledge sources. It uses GPT-4 and the Fin AI Engine™ to understand customer questions and generate accurate, conversational responses while citing sources and escalating complex issues to human agents when needed.
How much does Fin AI cost?
Fin AI uses a pay-per-resolution pricing model at approximately $0.99 per resolved conversation, plus your base Intercom subscription. A 'resolution' includes both confirmed helpful responses and assumed resolutions when customers don't reply. You can try Fin AI free for 14 days before paying.
What channels does Fin AI support?
Fin AI works across multiple channels including Intercom Messenger, email, WhatsApp, SMS, Facebook Messenger, Instagram, live chat, and can integrate via API. It maintains consistent support experiences across all channels where your customers engage.
Can Fin AI handle complex customer requests?
Yes, Fin AI can handle complex multi-step processes like refunds, account changes, and technical troubleshooting through Fin Tasks. It can analyze images with Fin Vision, process workflows with business logic, and take actions across external systems like Stripe and Shopify while maintaining human oversight when needed.
Does Fin AI learn from customer interactions?
Fin AI learns from successfully resolved interactions over time and uses machine learning to improve future responses. While it doesn't retain memory within single conversations, it continuously optimizes based on what works well and can receive AI-powered suggestions for content improvements.
How does Fin AI escalate to human agents?
Fin AI automatically detects when customers need human support and escalates based on configured rules for sensitive topics like refunds, cancellations, or complex technical issues. It provides context to human agents and follows your existing assignment rules and workflows for smooth handoffs.
What knowledge sources can Fin AI use?
Fin AI can learn from Intercom Articles, Zendesk Help Centers, public URLs, PDFs, and custom knowledge sources. It respects audience targeting for articles, meaning it only uses content that specific customers have access to see, ensuring appropriate and relevant responses.
Can Fin AI work with my existing helpdesk?
Yes, Fin AI integrates with existing support systems including Zendesk, Freshdesk, and other helpdesks, or works natively within the Intercom Customer Service Suite. Setup typically takes under an hour and maintains your existing workflows, reporting, and escalation processes.
How accurate are Fin AI's responses?
Fin AI delivers high-quality responses by only using your approved content sources and citing where information comes from. When it can't find a confident answer, it provides disambiguation responses, expresses uncertainty, and requests clarification rather than guessing or providing inaccurate information.
What happens if Fin AI can't answer a customer's question?
When Fin AI can't provide a confident answer, it delivers a disambiguation response explaining what sources were found, expresses uncertainty, attempts to help if possible, and requests clarification. If unable to resolve the query, customers always have the option to speak with human agents through your configured handoff workflow.
