How to Add Tags to Tickets in HelpScout

1. Firstly, log in to the HelpScout dashboard.

2. Next, click on "Inbox".

3. Now, click on the conversation where you want to add a tag.

4. Then, click on the Tag icon.

5. Finally, choose the tag you want to add and click on it.

6. Create a Supademo in seconds

This interactive demo/guided walkthrough on How to Add Tags to Tickets in HelpScout was created using Supademo.

How to Add Tags to Tickets in HelpScout : Step-by-Step Guide

To get started, sign in to your HelpScout account to access the main dashboard where all your support tools are organized.

Once you’re logged in, look for the "Inbox" section in the sidebar—this is where all your customer conversations are collected for easy management.

Browse through your list of conversations and select the specific thread where you want to organize or highlight information by adding a tag.

Within the conversation view, find and click the Tag icon—this tool allows you to classify and manage your interactions efficiently.

After opening the tag menu, browse through the available options and select the tag that best fits the conversation’s context to keep your inbox neat and searchable.

With your tags in place, you’re all set to streamline your workflow—take a moment to explore how Supademo can help you create detailed guides like this one in no time.

Create your own interactive demos in < 5 mins with Supademo

You can create your own interactive product demo in minutes using Supademo. Drive growth, scale enablement, and supercharge product-led onboarding with Supademo. Sign up for free here with no credit card required.