1. Start by opening your browser and logging into your Shopify admin dashboard at shopify.com.
2. On the left-hand menu, click ‘Settings’ at the bottom to access your store settings.
3. Next up, Click on "Plan".
4. Click on "Continue".
5. Choose a reason to close the store and click on "Continue".
6. Now, enter your Shopify password.
7. To conclude, click on "Deactivate store".
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This interactive demo/guided walkthrough on How to Deactivate Your Shopify Store was created using Supademo.
How to Deactivate Your Shopify Store : Step-by-Step Guide
Begin by opening your favorite web browser and navigating to shopify.com. Once there, sign in to your Shopify admin dashboard. This is where you manage all the settings and details of your online store.
After logging in, take a look at the left-hand navigation menu. Scroll down to find and select ‘Settings’ at the bottom. This section holds all the important configurations for your store.
Within the Settings area, look for the option labeled “Plan.” This gives you access to your current subscription details and options for managing your store’s plan.
Once you’re on the Plan page, you’ll see a button to proceed—click on “Continue” to move forward with managing your store’s status.
At this point, Shopify will ask why you want to close your store. Select the reason that best fits your situation, then click “Continue” to confirm your choice and proceed.
For security purposes, you’ll need to enter your Shopify account password. This step confirms your identity and ensures only authorized users can make such changes.
Finally, review everything and click “Deactivate store” to complete the process. This action will officially close your Shopify store.
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FAQs
Commonly asked questions about this topic.
How do I deactivate my Shopify store?
Log into your Shopify admin dashboard, go to Settings > Plan, then follow the prompts to choose a reason for deactivation, enter your password, and click "Deactivate store". This will close your store effectively.
What happens to my Shopify store data after deactivation?
Your store data remains accessible to Shopify for a period, but you won’t be able to access the admin. It’s recommended to export any needed data before deactivating, as you might lose certain data over time.
Can I reactivate my Shopify store after deactivation?
Yes, you can reactivate your Shopify store by logging back in and choosing a new plan. However, some settings or data might require reconfiguration depending on how long your store has been closed.
Will I still be charged after deactivating my Shopify store?
Once you deactivate your store, Shopify stops billing you for your current plan. However, any outstanding charges or apps with recurring fees might still apply, so review your billing carefully before deactivation.
Is deactivating my Shopify store the same as deleting it?
No, deactivation temporarily closes your store and pauses billing but keeps your account. Deletion is permanent and removes your store completely, which is only possible after deactivation.
What reasons can I select when deactivating my Shopify store?
Shopify provides options like switching platforms, financial reasons, temporary pause, or other. Choosing the most accurate reason helps Shopify improve their services but doesn't affect the deactivation process.
Can I keep my domain after deactivating my Shopify store?
If you purchased your domain through Shopify, you can either transfer it or keep it in your account for later use. Deactivating the store does not automatically cancel your domain registration.
Do I need to cancel Shopify apps before deactivating the store?
Yes, it’s recommended to cancel any third-party apps separately to avoid ongoing charges, as some apps bill independently of your Shopify subscription plan.
Can I export my customers and sales data before deactivating?
Absolutely. Export your customers, orders, and other store data before deactivating to ensure you retain important records for future use or migration.
How long does it take for the Shopify store to be fully deactivated?
The deactivation process is immediate after you confirm and enter your password. Your store will no longer be accessible, and billing stops promptly.
Vimal Kumar
Product Operations Associate
Vimal Kumar helps build and grow Supademo’s team and GTM efforts, with a focus on figuring out growth levers and improving product traction.
