1. To start off, click on "settings".
2. Next up, click on "Rules" under Ticket Management.
3. Then, click on "Create Rule".
4. Now, either choose a rule from the templates or start from scratch, and click on Create Custom Rule. For now, let's proceed with "Auto-close spam emails".
5. Review the template and click on "Install rule".
6. Now, set up the exclusions.
7. Finally, click on "Update rule".
8. Create a Supademo in seconds
This interactive demo/guided walkthrough on How to set up Autoresponder rules in Gorgias was created using Supademo.
How to set up Autoresponder rules in Gorgias : Step-by-Step Guide
To begin, navigate to the main menu and select the Settings option. This area is where you can configure all your account preferences and rules.
Once inside Settings, look for the Ticket Management section and click on Rules. This is where you manage the automation that helps streamline your support tickets.
In the Rules page, you’ll find the option to add new automation. Click on Create Rule to start defining a new workflow that fits your support needs.
Here you have the choice to either pick from existing templates or craft a rule from scratch. Let’s choose the “Auto-close spam emails” template to see how this rule works, then hit Create Custom Rule to proceed.
Review the details of the selected template to ensure it matches your requirements. If everything looks good, click Install rule to add it to your set of active rules.
Next, customize the rule by configuring any exclusions necessary. This step ensures that certain emails or tickets won’t be affected by this automation, giving you better control.
Once you’ve tailored the rule to your liking, confirm your changes by clicking on Update rule. This activates your new automation within the system.
With everything set up, you’re all set! You’ve just created a Supademo rule quickly and efficiently to help manage your inbox better.
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FAQs
Commonly asked questions about this topic.
What are autoresponder rules in Gorgias?
How do I access the Rules section in Gorgias?
Can I customize autoresponder templates in Gorgias?
What types of triggers can I use for autoresponder rules?
How do I exclude certain emails from autoresponder rules?
What happens after I click “Update rule” in Gorgias?
Can autoresponder rules handle spam efficiently?
Is it possible to test autoresponder rules before activating them?
Can I create multiple autoresponder rules in Gorgias?
Do I need coding skills to set up autoresponder rules in Gorgias?
Vimal Kumar
Product Operations Associate
Vimal Kumar helps build and grow Supademo’s team and GTM efforts, with a focus on figuring out growth levers and improving product traction.
