1. First, log in to the Help Scout dashboard.
2. Next, click on "Manage".
3. Then, click on "Inbox".
4. Here, click on the inbox to enable forwarding.
5. Then, copy the Inbox address from here.
6. Now, open the inbox from which you want to forward the emails to Help Scout.
7. Then, click on Settings.
8. After that, click on "See all settings".
9. Following that, click on "Forwarding and POP/IMAP".
10. Now, click on Add a forwarding address.
11. Once that's done, paste the inbox email ID from Helpscout.
12. Following that, click on Next.
13. Now, click on Proceed in the new window that appears.
14. Finally, click on OK.
Once you verify the confirmation sent to your HelpScout email. The forwarding will be active.
15. Create a Supademo in seconds
This interactive demo/guided walkthrough on How to Set Up Email Forwarding in HelpScout was created using Supademo.
How to Set Up Email Forwarding in HelpScout : Step-by-Step Guide
Begin by signing into your Help Scout account to access the main dashboard where you manage all your mailboxes and settings.
Once you are on the dashboard, look for the "Manage" option in the main menu—this is where you can configure your mailboxes and other account settings.
Next, select the "Inbox" section from the management options to view the list of your inboxes and adjust their specific settings.
Here, find and click on the specific inbox you want to set up for forwarding. This will open the details where you can enable the email forwarding feature.
Within the inbox settings, you'll find the Inbox address. Copy this unique forwarding address as it will be needed in the next steps.
Now, open the email account from which you want to forward messages to Help Scout so you can set up the forwarding rules there.
In your email client, go to the Settings menu to access all configuration options.
From the settings menu, select "See all settings" to open the full range of customization options for your email account.
Look for the "Forwarding and POP/IMAP" tab, which controls your incoming email management and where forwarding addresses can be added.
Within this section, choose Add a forwarding address to begin configuring the forward to your Help Scout inbox.
Paste the inbox email address you copied from Help Scout into the forwarding address field to direct your emails to the correct destination.
After adding the forwarding address, click Next to proceed with the setup and confirm your entry.
A new window will pop up asking for confirmation. Click Proceed to complete the forwarding setup process.
Finally, confirm by clicking OK. You'll need to verify the forwarding request by clicking the confirmation link sent to your Help Scout email. Once verified, forwarding will be activated.
With forwarding set up, you can now create a Supademo quickly—and see how your emails seamlessly flow into Help Scout for efficient management.
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FAQs
Commonly asked questions about this topic.
What is email forwarding in HelpScout?
Why should I set up email forwarding in HelpScout?
How do I find my HelpScout Inbox address?
Can I forward emails from any email provider to HelpScout?
What if I don’t see the forwarding option in my email settings?
Is there a confirmation process when adding a forwarding address in HelpScout?
Will forwarded emails retain the original sender’s information?
How long does it take for forwarded emails to appear in HelpScout?
Can I set up multiple inboxes with forwarding in HelpScout?
Is it possible to disable email forwarding once set up in HelpScout?
Product Operations Associate
Vimal Kumar helps build and grow Supademo’s team and GTM efforts, with a focus on figuring out growth levers and improving product traction.
