How to Unmerge Customer Profiles in Gorgias

1. Gorgias does not offer a one-click "unmerge" or "undo merge" feature for customer profiles. So we need a workaround. To do that, open the contact that you merged.

2. You can see two email ID for the merged customer data.

3. Then, click on "more".

4. Click on "Edit Customer".

5. Now manually delete the merged fields and create a new customer profile.

6. Next, click on "Update customer".

7. After, click on "Customers" again.

8. Now, click on "Add customer".

9. Enter the details again.

10. Finally, click on "Add customer".

11. Create a Supademo in seconds

This interactive demo/guided walkthrough on How to Unmerge Customer Profiles in Gorgias was created using Supademo.

How to Unmerge Customer Profiles in Gorgias : Step-by-Step Guide

Since Gorgias doesn’t have a simple "undo merge" option for customer profiles, we’ll use an alternative approach. To get started, locate and open the contact record that contains the merged information you want to separate.

Within this contact, you’ll notice it shows multiple email addresses combined from the merged profiles. This helps identify which data came from each original customer.

Next, find the “more” option on the contact’s page—usually displayed as a dropdown or additional settings button—and click it to reveal further actions.

From the expanded options, select “Edit Customer” so you can make changes to the current profile information.

In the edit view, carefully remove the fields that have been merged incorrectly. This clears out the combined data and allows you to start fresh by creating a new, separate customer profile.

Once you’ve cleared the unnecessary information, save your changes by clicking the “Update customer” button to ensure the profile reflects your edits.

After updating, return to the main “Customers” section where you manage your contacts to continue with setting up the new profile.

In the Customers area, click on the clearly labeled “Add customer” button to begin entering details for the new, individual profile you need to create.

Fill out the new customer form with all the relevant information, such as name, email, and any other details that were part of the original merged profiles.

Once all the information is entered, finalize by clicking the “Add customer” button, which saves the new profile separately in your database.

With these steps complete, you’ll have successfully created a separate customer record in Supademo, restoring clarity to your customer data in seconds.

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