How to Use Saved Replies in HelpScout

1. First off, log in to your HelpScout dashboard.

2. After that, click on "Inbox".

3. Following that, click on the conversation that you want to reply to.

4. Then, click on "Reply".

5. Once that's done, click on the type area and type a backslash.

6. Next, click on the Saved Reply option from the menu that appears.

7. Now, choose the saved reply that you want to use and click on it.

8. Finally, click on Send.

9. Create a Supademo in seconds

This interactive demo/guided walkthrough on How to Use Saved Replies in HelpScout was created using Supademo.

How to Use Saved Replies in HelpScout : Step-by-Step Guide

To get started, log into your HelpScout account where you can manage all your customer interactions from one convenient dashboard.

Once you’re in, navigate to the “Inbox” section. This is where all incoming customer messages are collected for you to review and respond.

Browse through your list of conversations and select the one you wish to reply to. This will open the full dialogue for you to read through and craft your response.

Within the conversation view, look for the “Reply” button. Clicking this will activate the reply box where you can start typing your message.

Click inside the message input area and type a backslash (“\”). This triggers a helpful menu showing quick actions ready to speed up your reply process.

From the options that appear, select the Saved Reply. This allows you to insert a pre-written message, saving you time and ensuring consistency.

Now, browse through your saved replies and click on the one that best fits the response you want to send. It will automatically populate in the reply box.

After reviewing your message, simply click the Send button to deliver your reply to the customer.

With help from Supademo, you can create demos like this effortlessly, saving you time and enhancing your workflow.

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