1. First, navigate to the Admin tab.
2. Then, click on "Go to Admin Center."
3. Following that, click on "Channels".
4. After that, click on "Messaging".
5. Then click on the chat widget.
6. Afterwards, navigate to Style.
7. Here you can change all the colors as per your need.
8. Once done, click on Save.
9. Create a Supademo in seconds
This interactive demo/guided walkthrough on How to Change the Theme in Zendesk Chat was created using Supademo.
How to Change the Theme in Zendesk Chat: Step-by-step guide
Start by opening your workspace and locating the Admin tab, which is where you can access key settings and controls for your account.
Next, from the Admin tab, select the option labeled "Go to Admin Center" to enter the central hub where all administrative settings are managed.
Within the Admin Center, look for the section called Channels; this area controls the different communication pathways available for your account.
After entering Channels, find and click on the "Messaging" option to manage how messages are handled and presented to your users.
Locate the chat widget among the Messaging options and click on it to customize the appearance and behavior of your live chat feature.
Once inside the chat widget settings, navigate to the Style tab where you can adjust colors, fonts, and the overall look to match your brand.
Here, you have full control to personalize the chat widget’s colors, ensuring it fits seamlessly with the aesthetic of your site or application.
Once you’re happy with your style customizations, don’t forget to save your changes by clicking the Save button to apply your new chat widget settings.
With your chat widget styled and ready, you’ve completed the setup. Now, enjoy a fully branded Supademo experience in just a few minutes.
Create your own interactive demos in < 5 mins with Supademo
You can create your own interactive product demo in minutes using Supademo. Drive growth, scale enablement, and supercharge product-led onboarding with Supademo.
Sign up for free here with no credit card required.
FAQs
How do I access the theme settings in Zendesk Chat?
To access theme settings, start in the Admin tab, then go to Admin Center. From there, click Channels, then Messaging, select your chat widget, and finally navigate to the Style tab where you can customize the theme colors.
Can I customize the chat widget colors to match my brand?
Yes, the Style tab within the chat widget settings allows you to change colors, fonts, and other visual elements, so the chat widget seamlessly matches your brand's aesthetic.
Do I need special permissions to change the Zendesk Chat theme?
Typically, only users with administrative permissions can access the Admin Center and modify chat widget styles. If you lack access, reach out to your Zendesk account admin.
Will my theme changes apply immediately to the live chat widget?
Once you save your style settings, the changes should reflect immediately on your live chat widget, providing users with an updated branded experience.
Can I revert to the default theme after customization?
Zendesk Chat allows you to manually reset colors to default by changing the color settings back to their original values. However, there's no one-click revert button, so it's good to note default settings before editing.
Are there any limitations on color customization in Zendesk Chat?
Zendesk Chat offers broad customization, but some elements may be limited to ensure accessibility and usability. Generally, you can adjust most colors related to the widget interface.
How do I save my theme changes after updating colors?
After customizing your colors in the Style tab, simply click the Save button at the bottom or top of the settings panel to ensure changes are applied and persist.
Can themes be customized on mobile Zendesk Chat widgets?
Yes, the theme customizations you apply in the Style settings automatically apply to mobile chat widgets to maintain consistent branding across devices.
Is it possible to preview theme changes before saving in Zendesk Chat?
Zendesk Chat often provides a live preview of style changes in the admin interface, allowing you to see updates before saving and applying them to your live environment.
Can I customize fonts and other style properties besides colors in Zendesk Chat?
Within the Style tab, you can typically adjust colors and some font settings, although advanced typography options may be limited. For deeper customization, additional CSS injection may be required.