How to Use Shopify Variables in Gorgias Macros

1. First off, click on "settings".

2. After, click on "Macros".

3. Click on "Create macro".

4. Next, name the Macro.

5. After that, add the response text.

6. Now write your message and include Shopify variables to auto-fill details. For example, use ** or .**

7. Following that, you can also add actions like tagging the ticket or updating its status when the macro is used.

8. For example, we added "order info sent" tag as an action.

9. Finally, click on "Create macro". Then, go to a Shopify-linked ticket and apply the macro to make sure the variables are working correctly.

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How to Use Shopify Variables in Gorgias Macros : Step-by-Step Guide

To get started, head over to the main dashboard and locate the "Settings" option. Clicking here will open up the area where you can customize various parts of your workspace.

Once you're inside Settings, find and select the "Macros" section. This is where you’ll create automated responses to help streamline your workflow.

In the Macros area, click on the button labeled "Create macro" to start building a new template that you can reuse across your tickets.

Now, give your new macro a clear and descriptive name. This helps you easily identify it later when you need to apply it.

Next, enter the response message that you want this macro to send. This text will be used whenever you apply the macro to a ticket.

Take a moment to personalize your message by including Shopify variables. These placeholders automatically fill in details like customer names or order numbers to make your replies more tailored and efficient.

Beyond just text, you can configure additional actions for the macro. For example, automatically tagging a ticket or updating its status helps keep your workflow organized without extra steps.

As an example, we’ve added an action to tag tickets with "order info sent." This makes it easy to track which tickets have been handled with this specific macro.

When everything looks good, finalize your setup by clicking "Create macro." Then, test it out by applying the macro to a ticket linked to Shopify to ensure all variables populate correctly.

And that’s it! You’ve successfully created a macro that saves you time and keeps your customer communications consistent. Try out Supademo’s features to create powerful automations in just moments.

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