1. To begin, click on "settings".
2. Now, click on "Macros".
3. Then, click on "Create macro".
4. Next up, name the Macro.
5. Now, in the message box, use dynamic variables to personalize responses.
6. For example, use to greet the customer.
7. You can also add an action to the macro.
8. Finally, click on "Create macro," and it's done.
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This interactive demo/guided walkthrough on How to Create Dynamic Response Templates in Gorgias was created using Supademo.
How to Create Dynamic Response Templates in Gorgias : Step-by-Step Guide
Start your journey by navigating to the main menu and selecting the "Settings" option. This area allows you to customize your environment and access advanced features.
Once inside Settings, look for the "Macros" section in the sidebar or menu list. Clicking here will bring you to where you can manage and create macros to streamline your workflow.
In the Macros area, find the button labeled "Create macro" to start building a new automated response. This opens a form where you can tailor the macro’s behavior.
Give your new macro a clear, descriptive name that reflects its purpose. This helps you identify it easily among others as your macro collection grows.
In the message box, craft the response that this macro will send. Use dynamic variables where possible to ensure your replies feel personalized and relevant to each customer.
For instance, incorporate a greeting variable like to automatically address customers by their first name, making interactions feel warm and tailored.
If needed, enhance your macro by adding an action such as assigning tickets or triggering notifications, helping to automate follow-up tasks efficiently.
When you’re satisfied with your setup, click on the "Create macro" button to save your work. Your new macro is now ready to assist you in responding faster and more consistently.
With your macro created, you’re all set to enhance your productivity and create a Supademo that guides your team effortlessly in just moments.
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FAQs
Commonly asked questions about this topic.
What are dynamic response templates in Gorgias?
How do I add dynamic variables to my macro in Gorgias?
Can I add actions besides messages in a Gorgias macro?
Is it possible to preview macros before using them?
What is the benefit of using dynamic response templates?
How can I organize my macros within Gorgias?
Are there limitations to the number of macros I can create?
Can macros be shared across team members in Gorgias?
How do I update an existing macro?
Can I track the effectiveness of my macros?
Product Operations Associate
Vimal Kumar helps build and grow Supademo’s team and GTM efforts, with a focus on figuring out growth levers and improving product traction.
