How to Merge Tickets in Freshdesk

1. To commence, click on the Tickets tab.

2. Then, select the tickets that you wanna merge.

3. Following that, click on "Merge".

4. Then, click on "Continue".

5. Finally, click on "Merge".

6. You have successfully merged two tickets into one.

7. Create a Supademo in seconds

This interactive demo/guided walkthrough on How to Merge Tickets in Freshdesk was created using Supademo.

How to Merge Tickets in Freshdesk: Step-by-Step Guide

Begin by navigating to your dashboard and clicking on the Tickets tab. This section lists all your active and pending tickets, making it the perfect starting point to manage your requests effectively.

Next, browse through the list and identify the tickets that are related or duplicates. Select these tickets by ticking the checkboxes beside each, preparing them to be combined for streamlined handling.

Once your tickets are selected, locate and press the Merge button. This action initiates the process of consolidating the selected tickets into a single, unified record.

After clicking merge, you will see a confirmation prompt. Click the Continue button to confirm that you want to proceed with combining these tickets.

To finalize the merge, simply click on the Merge button once more. This confirms your decision and completes the merging process efficiently.

Congratulations! You’ve successfully combined two tickets into one, simplifying your workflow and making it easier to track related issues in a single place.

Now you’re set to create a new Supademo in just moments—quick, intuitive, and designed to help you showcase your work with ease.

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