In-app training for SaaS: Best practices and examples
Learn how in-app training improves onboarding, product adoption, and user engagement. Includes real examples, formats, and best practices.
Narayani IyearFeb 11, 2026
The Supademo Blog
Product updates, interactive demo tutorials, and GTM insights to help you create better demos and grow faster.
Top 13 Customer Success Certifications to Advance Your CS Career in 2026
Customer success looks very different today: 73% of customers say a single poor experience is enough to lose their trust More than 60% expect faster resolution times than they did just two years ago
Narayani IyearJan 21, 2026
Customer success lifecycle: 6 stages, examples, and how to manage it effectively
A practical guide to the customer success lifecycle, covering stages, ownership, and metrics to help teams drive onboarding, adoption, value, and retention.
Narayani IyearJan 20, 2026
Step-by-Step Guide: 7 Tips on Creating Better Interactive Demos
Learn 2026 interactive demo best practices: 7 tips for better completion-rate, larger distribution, and better engagement.
Joseph LeeJan 19, 2026
Customer Onboarding Specialist: Role, Skills, Salary & Career Path (2026 Guide)
If you’re considering a career as a customer onboarding specialist, you’re stepping into one of the most quietly decisive roles in SaaS. This is where customers either reach value fast or start questioning the purchase altogether. Customer onboarding is no longer a side responsibility buried inside support or customer success. In 2026, companies expect onboarding specialists to own early outcomes, guide multiple stakeholders, and scale education without endless live calls. The quality of onboarding now directly affects retention, expansion, and long-term revenue. This guide shows you what the role actually looks like today. You’ll learn what onboarding specialists do day to day, which skills matter most, how success is measured, what the role pays, and how it can grow into senior, implementation, or solutions-focused paths.
Narayani IyearJan 13, 2026
7 Benchmarks for High-Performing Interactive Demos in 2026
Based on insights from The State of Interactive Demos 2026, this post breaks down seven clear benchmarks that separate high-performing interactive demos from the rest.
Joseph LeeDec 23, 2025
30+ Best User Engagement Tools for Activation & Retention
Looking for the best user engagement tools? Explore the top 30+ tools and get effective tips to choose the right platforms for your needs.
Prit CentragoNov 24, 2025
How to Create User Guides: Top 6 Types, Examples, and Tips
Learn how to create user guides that—actually—help users learn and use your product better. See examples of user guides from other companies for ideas.
Prit CentragoOct 18, 2025
AI Onboarding: 9 Ways to Use AI for Customer Onboarding
Onboarding plays a major role in whether a user becomes a long-term customer or drops off after their first session. In fact, 63% of customers say a company’s onboarding experience influences their...
Narayani IyearAug 21, 2025
How to Design an Effective Onboarding Flow?
86% of customers stay more loyal to companies that invest in onboarding content. But at the same time, 70% of new users abandon a SaaS product within the first week because they can’t figure it out.
Narayani IyearAug 6, 2025
Customer Onboarding in SaaS: Tips, Examples, Best Practices
Congratulations! You've been hitting your daily sign-up goals. But does higher signups mean customer loyalty? Not when you make zero effort to engage them and show your product's value.
Joseph LeeAug 4, 2025
Customer Success Enablement Guide (+Examples)
Learn what customer success enablement is, why it matters for SaaS companies. See examples, benefits, and step-by-step setup guide.
Prit CentragoMay 15, 2025
The Ultimate Guide on Customer Support Automation
Support teams aren’t superhumans, but they are expected to work like it. Answering the same questions 50 times daily, juggling chat, email, and calls, and still trying to keep customers happy? It’s...
Prachi JhaMay 14, 2025
Product Education 101: Set Customers Up for Success From Day One
If you think product education starts once users log into your apps, you're leaving money on the table. Product education isn't just about helping existing customers; it begins the moment someone...
Nupur Mittal Apr 28, 2025
How to Choose an Interactive Product Demo Software
Are you struggling to get people excited about your products? Want to see more deals closing and more customers ready to buy? In today's competitive market, effective product demos can make all the...
Hiba FathimaMar 14, 2025
How to Create Interactive User Guides for SaaS Onboarding
Discover the ultimate guide to creating interactive user guides for SaaS onboarding. We'll discuss benefits, types, steps, and recommendations.
Prit CentragoMar 8, 2025
How to Build a Customer Experience (CX) Strategy
Let's be honest - customers today expect more than just a good product. They want smooth experiences at every step of their journey with your brand. But building a great customer experience isn't...
Hiba FathimaFeb 23, 2025
Product Adoption vs Engagement Metrics: What’s the Difference and How To Improve Both?
You can have the most innovative product, but if people don't use it, it might as well not exist. The root issue often comes down to a lack of strategic attention on product engagement and product...
Joseph LeeFeb 20, 2025
The Ultimate Guide to Customer Retention Marketing
Every business wants new customers. But what about the ones you already have? Customer retention marketing focuses on keeping your existing customers coming back, rather than constantly chasing new...
Hiba FathimaFeb 17, 2025
Introducing Supademo's Learning Academy
We're ecstatic to announce the launch of our new Learning Academy, an evolving, evergreen resource to help you get the most out of Supademo. Supademo's Learning Academy was specifically designed to...
Joseph LeeOct 14, 2024
What is a Product Demonstration - Types, Benefits, Tips
Product demonstrations are the heartbeat of SaaS sales. They bridge the gap between product features and customer needs, turning curiosity into conviction.
Hiba FathimaAug 20, 2024
How to Create Modern Step-by-Step Guides for Your Product in Minutes
Ever wonder why some SaaS companies seem to grow effortlessly while others struggle? Often, it comes down to one underrated superpower: great documentation ✨ "I've written documents for Jeff, and in...
Hiba FathimaJul 31, 2024
How to Get Started With Demo Automation in 2025
💡TL;DR What if your best demo ran 24/7 without your team? In this guide, we break down how demo automation works, why it matters, and where to use it. Discover how leading teams use interactive,...
Nupur Mittal Jul 8, 2024
5 Tactics for Better Onboarding: How We Increased Activation by 20%
Learn about five product-led growth onboarding tactics we used to increase onboarding completion and activation.
Joseph LeeMay 9, 2024
Better Product Onboarding with Interactive Demos: A Comprehensive Guide
When it comes to product onboarding, a lack of adequate training resources, stale help guides, product complexity, and insufficient/unclear onboarding instructions are among the key challenges...
Nupur Mittal May 3, 2024
Introducing Supa Screenshot: beautiful, instant screenshots for free
💡Learn more about Supa Screenshot by visiting the Supa Screenshot feature page. I used to dread taking screenshots. For what should be a simple, straightfoward process, I always found taking...
Joseph LeeApr 29, 2024
Demo Automation: A Guide to Personalization with Dynamic Variables
If you've landed here, you likely already leverage interactive product demo software and have used variables in sequences to reach new prospects, nurture leads, or onboard new customers.
Joseph LeeMar 20, 2024