How to Tag Someone in Zendesk

1. Start by opening the ticket where you want to mention a teammate. To do that, click on Open.

2. Click the note tab to leave a public or private message for your team.

3. Now, simply type @ and start typing the name or email of the person.

4. Once you find the person, click on the contact card.

5. That's it, you have successfully tagged a person in Zendesk.

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How to Tag Someone in Zendesk: Step-by-Step Guide

Begin by locating and opening the specific ticket where you’d like to bring a teammate into the conversation. Look for the Open option to access the ticket details and get started.

Within the ticket interface, navigate to the note section. This is where you can add messages—either public for everyone or private just for your team—to collaborate effectively and keep everyone informed.

To mention a colleague, simply type the @ symbol in the note area. Then start entering their name or email address, and a list of matching contacts will appear to help you find the right person quickly.

From the list of suggestions, select the correct contact by clicking on their card. This will tag them directly in the note, ensuring they receive a notification and can respond or assist promptly.

And you’re all set! Your teammate is now tagged in the ticket, making it easy to collaborate and keep track of important updates within Zendesk.

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