If you're here, chances are UserGuiding isn’t quite hitting the mark for your product onboarding needs.
Whether you’re after more customization, better analytics, or just something more budget-friendly, we’ve got you covered.
In this article, we'll share five best UserGuiding alternatives that can help you create smoother product tours, boost user engagement, and improve user experience from day one.
What is UserGuiding?
UserGuiding is a customer onboarding software that helps you offer a frictionless and engaging experience through in-app product tours, checklists, announcements, and tooltips.
UserGuiding's pricing plans
UserGuiding doesn’t offer any free plan but does provide a 14-day free trial for all its pricing plans except the corporate plan.
For 1000 monthly active users (the pricing below scales up with more "active" users), here are UserGuiding’s pricing plans:
Professional (Starts at $299/month): Includes unlimited guide, hotspots, and checklists, Impact reports (in beta), company level data reports, and advanced customization options.
Corporate (Custom plan): Catered to your feature requirements and team size.
Why do customers look for UserGuiding alternatives?
Despite being a major solution in the product adoption category, UserGuiding has some limitations that make users look for alternatives.
Here are the top three key reasons:
Reason #1: UserGuiding gets expensive as you scale
The biggest issue cited by users for UserGuiding is the fact that you're charged for Monthly Active Users (MAUs) – the total number of users signed onto your platform in the last 30 days. This is a huge concern as charging based on your platform's MAUs does not necessitate value delivered – i.e. the number of users that actually used UserGuiding's in-app product walkthrough.
If you want a platform that doesn't penalize high-volume user counts (i.e. freemium) or want a predictable pricing model, UserGuiding might not be for you.
Reason #2: UserGuiding's interface is not user-friendly
Many users have praised UserGuiding for its extensive feature set, but these same features often become a double-edged sword.
The overwhelming number of options can trigger decision fatigue, turning basic editing tasks into complex puzzles. The Chrome extension-based editor, while powerful, creates a disconnected workflow as users constantly switch between screens and modes.
This non-intuitive interface slows down the product adoption process.
Additionally, users frequently find themselves either reaching out to support or diving deep into documentation for even basic tasks.
The irony isn't lost here—when your goal is to create a smooth and frictionless onboarding experience, you shouldn't have to struggle with the very tool meant to help you achieve that.
Reason #3: Limited customization for in-app elements
Want to make your product tours and guides truly reflect your brand?
Unfortunately, UserGuiding falls short in the customization department.
The in-app elements lack customization options, particularly for styling and personalizing. This means you might end up with generic-looking guides that don't quite match your product's look and feel.
Outside of standard customization, UserGuiding only works with web and desktop applications, which is quite limiting in today's mobile-first world.
If you want to create onboarding experiences for mobile apps or track how users interact with your mobile product, you'll need to look for alternative solutions.
What are the best alternatives to UserGuiding in 2025?
If you want an affordable and intuitive product adoption platform, the following five UserGuiding alternatives are worth considering.
2️⃣ Whatfix: For tracking user behavior across web, desktop, and mobile apps
3️⃣ Appcues: Best for mobile app onboarding and event-based analytics
4️⃣ Userpilot: For building advanced user engagement experiences through auto-localization
5️⃣ Pendo: For detailed product analytics and automated workflows across web and mobile apps
1. Supademo
Supademo is a flexible interactive demo platform and a top UserGuiding alternative on the market. The platform helps you build interactive product walkthroughs to showcase your product’s value, generate leads, offer asynchronous customer onboarding, and resolve customer queries through a self-paced learning model.
From one-person teams to enterprises, Supademo is an all-in-one tool for improving product adoption rates, reducing churn, enhancing customer experience, and training employees.
Supademo’s key features
Supademo gives you full control over your product demo’s editing. You can crop images to draw users’ attention to key elements, zoom in or out to emphasize certain clicks and maintain privacy by blurring sensitive information.
But, apart from these basic editing features, Supademo offers much more functionality:
• You can add voiceovers to dictate the steps in 15+ languages and accents
• You can screen record yourself to add a human touch to every product walkthrough
• You can use dynamic variables to personalize each demo. You can add this variable in the demo title, steps, and CTAs
• You can create a full on-brand experience by adding your brand logos, colors, custom domain, and more
Ever wanted to trigger interactive demos within your app without recording one from scratch? Supademo’s in-app product tour helps you do that.
You can record interactive demos using Supademo’s Chrome extension, edit it the way you want, and add a code snippet to your app to trigger it anywhere within your product experience.
Check out the interactive demo of how it works below:
Supademo's demo analytics dashboard gives a 360-degree view of your demo’s performance, highlighting key metrics like total number of viewers, demo completion rate, and average engagement rate.
You can easily filter your Supademo's performance for a certain period, workspace, or particular interactive demo.
By clicking the detailed insights button, you see individual demo performance data showing the following details.
• Demo engagement, drop-offs, and completion rate
• Identified (known email) and unidentified (anonymized but unique) viewers
• View and export all email leads captured through gated Supademos
You also see a bar graph depicting the progression of viewers throughout the steps. When you hover over a specific step, you’ll see how many viewers finished it or dropped it off.
Supademo pricing
Supademo offers a free plan that gives you access to 5 Supademo recordings and editing, unlimited screenshots, sharing via link or embedding, and exports as videos or SOPs.
Supademo’s more advanced features are available on its three pricing tiers. And, you can try Pro and Scale plans with a 14-day free trial without any credit card. All pricing plans come with unlimited views, viewers, and in-app tours – making it a predictable and flexible platform as you scale.
Scale (starts at $50/creator/month): Includes in-app product to triggers, desktop app recording, custom domain, form and calendar embed, and trackable share link.
Enterprise (custom plan): Offers unlimited user seats, HTML-based demo capture, advanced security, and personalized onboarding and training.
Supademo Pros and Cons
✅ Ease of curating multiple product tours through demo showcases
✅ Folder and subfolders-based demo organization makes it easy to extract relevant demos
✅ Accurately records all screen movements, including clicks, typing, and scrolling
✅ Dedicated support and quick resolution of queries
❌ HTML-based demos aren’t available yet
❌ Lack of vertical scrolling, SOP views unless the demo is exported
Why choose Supademo over UserGuiding?
Supademo is recognized as a demo automation leader and wins over UserGuiding in following ways.
#1: Supademo's interface is more user-friendly
Users have complained about UserGuiding’s interface being confusing and cluttered, making demo creation a tiresome task.
Supademo, on the other hand, is known for its ease of use due to its modern and clean interface. You can access all the features from the left navigation bar, and each element is clearly described.
Another reason why Supademo’s interface is better is because of the ease of organizing all your product tours. You can organize each demo into folders and subfolders, sort them alphabetically, and change the view from gallery to list.
Another standout feature is its mix-and-match workspace creators and viewers.
In addition to paid user seats, you can add internal viewer accounts to your workspace without any additional costs. This is particularly beneficial if your team is scaling quickly and requires limited creator-level access.
By giving Viewer access, you can let team members access individual Supademo and Showcases and share feedback.
This boosts transparency across the workspace and ensures stakeholders are involved in the demo creation and iteration process. You can cut down on your total cost without compromising on the team collaboration.
#2: Supademo offers more ways to create product walkthroughs
With UserGuiding, you can create in-app flows, tooltips, checklists, sliders, banners, etc., only on desktop and app. There is no option to record mobile screen or upload images to build in-app experiences.
You can create product tours by recording your screen, desktop, and mobile app, uploading mobile/desktop screenshots, and even using HTML capture (soon to be launched).
Not only this, once you have the tour created, by adding a code snippet to your app, you can trigger it within your app programmatically.
#3: Supademo's pricing plans are more affordable
Despite being a well-known digital adoption platform, UserGuiding's pricing isn’t suited for everyone. As the plans are based on monthly active users, pricing can quickly become hefty as the number of users grows.
Supademo plans are much more flexible and affordable.
The Scale plan starts at $50/creator/month (billed monthly) and lets you build unlimited demos. You pay for the people who build and manage your demos, not the people who view them. You can create as many demos as you want and show them to unlimited users within your app.
This means whether you have 100 or 100,000 users viewing your demos, your cost stays the same – it only changes based on how many team members need to create demos and what features you're using.
2. Whatfix
Whatfix is a digital adoption program (DAP) that helps you create in-app product guides, product checklists, pop-ups, smart tips, and a knowledge base.
While UserGuiding is more inclined towards customer onboarding, Whatfix offers a complete digital adoption package. It means it helps you with user onboarding but also help you get higher conversion and retention from free trial or new users.
Key Whatfix Features
- Whatfix Flows: Flows offer contextual walkthroughs in-app without disrupting the flow of the user’s work. You can add such flows as pop-ups or tooltips to help users master various features and improve their productivity.
- Whatfix Mirror: You can offer hands-on training to your team members by creating a simulated sandbox environment without impacting the data of your actual software.
- Whatfix AutoTranslation: Whatfix supports 80+ languages, helping you serve customers across the globe in their native language.
Whatfix Pricing
Whatfix offers two products–DAP and product analytics. For the relevancy of this article, we’ll share pricing for its digital adoption platform suite.
The DAP platform plans are divided into three tiers and pricing varies based on the device you want to track–web & desktop or mobile. You need to contact their sales team for each plan to get a quote.
Premium: Includes engagement dashboard, auto translation, auto testing for flows (only for web based apps), and advanced data and security features.
Enterprise: Custom set up tailored to your feature requirements, team size, and user base.
Whatfix Pros and Cons
✅ Extensive media library supports multiple content formats (videos, GIFs, images)
✅ Comprehensive resource center offers various content types, including guides, tutorials, and knowledge-base articles
❌ Complex initial setup that requires significant time investment and technical expertise
❌ Steep learning curve, demanding technical knowledge for using advanced features
3. Appcues
Appcues is a user onboarding platform that helps you build personalized in-app experiences through tooltips, banners, checklists, surveys, and a knowledge base.
Appcues is a better UserGuiding alternative due to its in-depth product analytics, that helps you get detailed insights into user interaction and engagement.
Key Appcues features
- Automated workflows: You can create multi-step sequences by building specific user segments to show targeted and most relevant in-app experiences.
- Analytics: Appcues offers in-app event tracking like button clicks to feature usage, and helps you monitor product activation, adoption, and engagement rate for individual users and a company.
- Appcues builder: It’s a Chrome extension-based editor using which you can create in-app flows create track events, pins, and banners. The builder also lets you add personalization to each item you create.
Appcues Pricing
Appcues offers a 14-day free trial with the option to create unlimited flows and track up to 5 events. But there’s no free plan available.
The pricing is based on the number of monthly active users and comes in three tiers.
Grow (Starts at $1,000/month for 1 app for up to 3000 MAUs): Includes premium in-app experience, 30,000 messages/month, premium integrations, and dedicated customer support.
Scale (Custom pricing): Includes dedicated implementation manager, advanced security, and custom product set up.
Appcues Pros and Cons
✅ Clean, intuitive interface makes navigation simple for new users
✅ No-code flow builder that is packed with customization options
❌ Limited administrative controls make user permission management difficult
❌ Steep learning curve due to insufficient documentation and proper guidance
❌ Pricing becomes expensive for growing companies due to the number of active MAUs billing model
4. Userpilot
Userpilot is a digital adoption platform (DAP) that offers insights into how users interact with your product. It helps you create an interactive customer onboarding experience by building interactive guides, UI elements, and feature tags through a Chrome Extension.
Compared to UserGuiding, Userpilot offers more built-in integrations with tools like Amplitude, Mixpanel, and Segment at their entry level pricing plan.
Key Userpilot features
- No-code builder: Userpilot offers a Chrome extension-based editor that helps you edit the in-app guides. You can use the templates to create hotspots, tooltips, checklists, or build your own.
- Funnel analytics: You can create a funnel report reflecting the customer’s onboarding journey. By using filters like name, ID, signup date, etc., you can monitor ua ser’s engagement and conversion rate.
- A/B testing: Userpilot offers native A/B testing tools to create variants of different UI elements and run split tests to find the most engaging one.
Userpilot Pricing
Userpilot doesn't have a free tier, but it offers a 14-day trial period to test their features.
The pricing plans are divided into three tiers: Starter, Growth, and Enterprise.
Here’s how each plan costs and what it offers.
Growth (Starts at $799/month, paid annually): Custom number of monthly active users with unlimited segments, custom events setup, advanced product analytics, and targeting features.
Enterprise (Custom pricing): This is the premium plan which is tailored to your needs and user base.
Userpilot Pros and Cons
✅ Shows detailed user engagement insights for different UI elements
✅ Ease of guide creation with drag-and-drop builder
✅ Offers tons of integration at entry-level plan
❌ Limited data analytics capabilities
❌ Complex and buggy interface
❌ Expensive entry-level plans with basic features
5. Pendo
Pendo is a product analytics software that helps teams build in-app guides, launch notifications, and keep an eye on user’s interaction with the platform.
Unlike UserGuiding, Pendo support mobile based tracking, giving you a more holistic view into user behaviour and engagement.
Key Pendo features
- Product analytics: Pendo provides robust analytics capabilities, allowing teams to monitor, record, and analyze user interactions with their digital content, app, and website. It offers insights into user behaviour patterns, feature engagement, and product usage trends.
- In-App guidance: The platform enables the creation of interactive walkthroughs, tooltips, and onboarding flows without requiring coding skills. This feature helps improve feature adoption and streamlines the initial product onboarding process.
- Cross-channel triggers: It allows product teams to automate and coordinate messaging across multiple channels, primarily focusing on in-app guides and email. These triggers make user journeys personalized by using product usage data, dynamic segments, and Pendo AI.
Pendo Pricing
Pendo offers a free plan with in-app guides, NPS surveys with Pendo branding for up to 500 monthly active users.
All four paid plans come with custom pricing and offer the following range of features.
Core: Includes everything in base and session replays such as playbacks, AI-suggest replays, 30-day session data retention.
Pulse: Includes everything in core and advanced product discovery features such as customer portal, Jira integration, and AI-powered feedback summaries and insights.
Ultimate: This plan offers top-notch features with some additional features still costing extra bucks such as API access.
Pendo Pros and Cons
✅ Super easy to set up and connect with your existing tools
✅ Shows in-depth data about user engagement and interaction with your product
✅ Customer support team is helpful and explains things clearly
❌ You need coding skills to create advanced product tours
❌ Many useful features cost extra money on top of each plan’s price
Choose the right customer onboarding platform
There you have it—a detailed overview of the top five UserGuiding alternatives.
Each platform has strengths, limitations, and use cases at which it excels, so it all depends on your unique business needs and goals.
The only thing left to do is try out the product and determine which platform works best for you and your team.
Ultimately, if you’re looking for an interactive customer onboarding platform that offers the fastest deployment time, a wide range of customization and personalization options, and easy creation of demos of both desktop and web apps, try Supademo today for free or book a demo.
